vs.

Telnyx

vs

Exotel

?

Looking for which SMS provider will be the best for your use case among

Telnyx

vs

Exotel

?

Compare

Telnyx

vs

Exotel

head-to-head on factors such as their

features, pricing, latency, deliverability and more.

Integrate now

A Quick Introduction

Introducing

Telnyx vs Exotel (2024)

,

two industry leading SMS vendors that are transforming the way businesses connect with their audience

What is

Telnyx

?

Telnyx is a cloud communications platform offering flexible APIs and SDKs for integrating voice, messaging, and phone verification capabilities into various applications and services.

What is

Exotel

?

Exotel is a prominent SMS provider offering comprehensive communication solutions, including SMS, voice, and cloud telephony services, to empower businesses with efficient customer engagement and communication. Let's check how Karix fares against other SMS vendors.

What is

Telnyx

?

Telnyx is a cloud communications platform offering flexible APIs and SDKs for integrating voice, messaging, and phone verification capabilities into various applications and services.

What is

Exotel

?

Exotel is a prominent SMS provider offering comprehensive communication solutions, including SMS, voice, and cloud telephony services, to empower businesses with efficient customer engagement and communication. Let's check how Karix fares against other SMS vendors.

Comparative Guide:

Telnyx vs Exotel (2024)

In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.

Features

Interactive Voice Response

Telnyx

Supported

Exotel

Supported

Recording and Transcriptions

Telnyx

Supported

Exotel

Supported

Carrier Route Optimization

Telnyx

Supported

Exotel

Supported

Free Inbound SMS

Telnyx

Supported

Exotel

Supported

Concatenation

Telnyx

Supported

Exotel

Supported

Cost

Dedicated Number

Telnyx

$1/ month

Exotel

$1/ month
Incoming SMS

Telnyx

FREE

Exotel

FREE
Outgoing SMS

Telnyx

$0.067/ message

Exotel

$0.0022/ message

Security

Encryption

Telnyx

WebRTC & TLS
SRTP/ZRTP

Exotel

TLS 1.2
Certification

Telnyx

ISO/IEC 27001:2013
ISO/ IEC 27000
SOC 2 Type II
SOC I Type II

Exotel

ISO/IEC 27001:2013
Compliance

Telnyx

Avaya Compliant
HIPPA
GDPR

Exotel

NA
Authentication IDs/Tokens

Telnyx

Yes

Exotel

Yes

Rate Limits

Outbound Throughput Limit Range

Telnyx

10 MPS
1 MPS

Exotel

Character Limits Accepted

Telnyx

160

Exotel

160

Features

Cost

Security

Rate Limits

Calculate your Savings, one step at a time!

SMS Price Comparison Calculator

Step 1: Choose Numbers

What numbers will you use to send and receive messages?

Step 2: SMS Sending

How many SMS messages will you be sending per month?

Step 3: SMS Receiving

How many SMS messages are you expecting to receive per month?

Price Comparison

Telnyx

$0.00

Exotel

$0.00

Pros and Cons:

Telnyx vs Exotel (2024)

Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.

Telnyx

User-Friendly Interface

Users appreciate Telnyx's clean and easy-to-navigate interface, making it simple to manage their SIP trunks and services.

Reliability and Call Quality

Telnyx is known for its consistent and high-quality call connections, ensuring minimal dropped calls and interruptions.

Scalability

Telnyx offers scalable solutions, allowing users to adjust their SIP trunk capacity as their needs change, providing flexibility and cost-effectiveness.

Advanced Features

Telnyx provides a range of advanced features like real-time call analytics and detailed reporting, helping users monitor and optimize their telecom networks.

API Integration

Telnyx's API integration capabilities enable customization and automation, streamlining workflow and enhancing efficiency.

Porting Process

Some users have found the Local Number Portability (LNP) process with Telnyx to be frustrating, with rejected submissions and longer processing times.

Messaging API Permissions

Users have expressed a desire for more granular SMS API permissions to restrict access to specific numbers without the need for full account access.

Complicated SIM Card Setup

SIM card setup for IoT devices was reported as challenging and unreliable by some users, potentially requiring improvements.

Support Level Costs

While Telnyx offers 24/7 support for larger commitments, some users find it costly and believe it should be more accessible without higher minimum spending.

Limited International Number Availability

Some users have experienced difficulties in finding international numbers for purchase, with certain numbers not showing up in search results as expected.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Heading

Pros

Cons

Telnyx

User-Friendly Interface

Users appreciate Telnyx's clean and easy-to-navigate interface, making it simple to manage their SIP trunks and services.

Reliability and Call Quality

Telnyx is known for its consistent and high-quality call connections, ensuring minimal dropped calls and interruptions.

Scalability

Telnyx offers scalable solutions, allowing users to adjust their SIP trunk capacity as their needs change, providing flexibility and cost-effectiveness.

Advanced Features

Telnyx provides a range of advanced features like real-time call analytics and detailed reporting, helping users monitor and optimize their telecom networks.

API Integration

Telnyx's API integration capabilities enable customization and automation, streamlining workflow and enhancing efficiency.

Porting Process

Some users have found the Local Number Portability (LNP) process with Telnyx to be frustrating, with rejected submissions and longer processing times.

Messaging API Permissions

Users have expressed a desire for more granular SMS API permissions to restrict access to specific numbers without the need for full account access.

Complicated SIM Card Setup

SIM card setup for IoT devices was reported as challenging and unreliable by some users, potentially requiring improvements.

Support Level Costs

While Telnyx offers 24/7 support for larger commitments, some users find it costly and believe it should be more accessible without higher minimum spending.

Limited International Number Availability

Some users have experienced difficulties in finding international numbers for purchase, with certain numbers not showing up in search results as expected.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Real Voices, Real Experiences

Don't just take our word for it. Hear directly from users on G2 who have used

Telnyx

and

Exotel

firsthand

Reviews for
Telnyx
4.7
"

Telnyx the most reliable and affordable service for sms

Always found the telnyx service to be the most reliable and affordable out of all its competitors. Ease of use when setting up the API and also wonderful customer service that responds very promptly and accurately. If you do not have a business account, which I did the mistake of setting up with before I knew they had the business account option, you need to validate yourself with official government issued documents.

Mark B.

Small Business Owner

"

Improvements of Customer Success engagement, initiatives and insights!

Lower Overall Costs than the competition for SMS/Messaging services with good baseline reliability, as well as Customer Success engagement via dedicated Account Executives, have been the key factors that differentiate Telnyx and which have kept us on as clients. Also, nice effort is put into providing and updating quality Blogs, Articles and Documentation

Andrew A.

Senior Developer

Reviews for
Exotel
4.4
"

Good cloud telephone service provider!

Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.

Siraj U.

Product Marketing Manager

"

Exotel products are great for startups!

We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.

Abhishek K

VP, Technology Development

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Implement a powerful stack for your notifications
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