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vs.
Telnyx
vs
Exotel
?
Looking for which SMS provider will be the best for your use case among
Telnyx
vs
Exotel
?
Compare
Telnyx
vs
Exotel
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Telnyx vs Exotel (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Telnyx
?
Telnyx is a cloud communications platform offering flexible APIs and SDKs for integrating voice, messaging, and phone verification capabilities into various applications and services.
What is
Telnyx
?
Telnyx is a cloud communications platform offering flexible APIs and SDKs for integrating voice, messaging, and phone verification capabilities into various applications and services.
Comparative Guide:
Telnyx vs Exotel (2024)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Telnyx
Supported
Exotel
Supported
Recording and Transcriptions
Telnyx
Supported
Exotel
Supported
Carrier Route Optimization
Telnyx
Supported
Exotel
Supported
Free Inbound SMS
Telnyx
Supported
Exotel
Supported
Concatenation
Telnyx
Supported
Exotel
Supported
Cost
Dedicated Number
Telnyx
$1/ month
Exotel
$1/ month
Incoming SMS
Telnyx
FREE
Exotel
FREE
Outgoing SMS
Telnyx
$0.067/ message
Exotel
$0.0022/ message
Security
Encryption
Telnyx
Exotel
Certification
Telnyx
ISO/IEC 27001:2013
ISO/ IEC 27000
SOC 2 Type II
SOC I Type II
Exotel
ISO/IEC 27001:2013
Compliance
Telnyx
Exotel
Authentication IDs/Tokens
Telnyx
Yes
Exotel
Yes
Rate Limits
Outbound Throughput Limit Range
Telnyx
10 MPS
1 MPS
Exotel
Character Limits Accepted
Telnyx
160
Exotel
160
Features
Heading
Telnyx
Exotel
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Supported
Supported
Concatenation
Supported
Supported
Cost
Heading
Telnyx
Exotel
Dedicated Number
$1/ month
$1/ month
Incoming SMS
FREE
FREE
Outgoing SMS
$0.067/ message
$0.0022/ message
Security
Heading
Telnyx
Exotel
Encryption
Certification
ISO/IEC 27001:2013
ISO/ IEC 27000
SOC 2 Type II
SOC I Type II
ISO/IEC 27001:2013
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Telnyx
Exotel
Outbound Throughput Limit Range
10 MPS
1 MPS
Character Limits Accepted
160
160
Calculate your Savings, one step at a time!
Pros and Cons:
Telnyx vs Exotel (2024)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Telnyx
Pros
User-Friendly Interface
Users appreciate Telnyx's clean and easy-to-navigate interface, making it simple to manage their SIP trunks and services.
Reliability and Call Quality
Telnyx is known for its consistent and high-quality call connections, ensuring minimal dropped calls and interruptions.
Scalability
Telnyx offers scalable solutions, allowing users to adjust their SIP trunk capacity as their needs change, providing flexibility and cost-effectiveness.
Advanced Features
Telnyx provides a range of advanced features like real-time call analytics and detailed reporting, helping users monitor and optimize their telecom networks.
API Integration
Telnyx's API integration capabilities enable customization and automation, streamlining workflow and enhancing efficiency.
Cons
Porting Process
Some users have found the Local Number Portability (LNP) process with Telnyx to be frustrating, with rejected submissions and longer processing times.
Messaging API Permissions
Users have expressed a desire for more granular SMS API permissions to restrict access to specific numbers without the need for full account access.
Complicated SIM Card Setup
SIM card setup for IoT devices was reported as challenging and unreliable by some users, potentially requiring improvements.
Support Level Costs
While Telnyx offers 24/7 support for larger commitments, some users find it costly and believe it should be more accessible without higher minimum spending.
Limited International Number Availability
Some users have experienced difficulties in finding international numbers for purchase, with certain numbers not showing up in search results as expected.
Exotel
Pros
Very good customer service
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
User-friendly interface
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Customizable workflows
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Reliable call quality
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Comprehensive reporting
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
Cons
IVR limitations
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
International call connectivity
Some users have experienced delays in international call connections, which can be frustrating.
Lack of a mobile app
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Support ticket system
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
Heading
Pros
Cons
Telnyx
User-Friendly Interface
Users appreciate Telnyx's clean and easy-to-navigate interface, making it simple to manage their SIP trunks and services.
Reliability and Call Quality
Telnyx is known for its consistent and high-quality call connections, ensuring minimal dropped calls and interruptions.
Scalability
Telnyx offers scalable solutions, allowing users to adjust their SIP trunk capacity as their needs change, providing flexibility and cost-effectiveness.
Advanced Features
Telnyx provides a range of advanced features like real-time call analytics and detailed reporting, helping users monitor and optimize their telecom networks.
API Integration
Telnyx's API integration capabilities enable customization and automation, streamlining workflow and enhancing efficiency.
Porting Process
Some users have found the Local Number Portability (LNP) process with Telnyx to be frustrating, with rejected submissions and longer processing times.
Messaging API Permissions
Users have expressed a desire for more granular SMS API permissions to restrict access to specific numbers without the need for full account access.
Complicated SIM Card Setup
SIM card setup for IoT devices was reported as challenging and unreliable by some users, potentially requiring improvements.
Support Level Costs
While Telnyx offers 24/7 support for larger commitments, some users find it costly and believe it should be more accessible without higher minimum spending.
Limited International Number Availability
Some users have experienced difficulties in finding international numbers for purchase, with certain numbers not showing up in search results as expected.
Exotel
Very good customer service
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
User-friendly interface
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Customizable workflows
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Reliable call quality
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Comprehensive reporting
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
IVR limitations
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
International call connectivity
Some users have experienced delays in international call connections, which can be frustrating.
Lack of a mobile app
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Support ticket system
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Telnyx
and
Exotel
firsthand
Reviews for
Telnyx
4.7
"
Telnyx the most reliable and affordable service for sms
Always found the telnyx service to be the most reliable and affordable out of all its competitors. Ease of use when setting up the API and also wonderful customer service that responds very promptly and accurately. If you do not have a business account, which I did the mistake of setting up with before I knew they had the business account option, you need to validate yourself with official government issued documents.
Mark B.
Small Business Owner
"
Improvements of Customer Success engagement, initiatives and insights!
Lower Overall Costs than the competition for SMS/Messaging services with good baseline reliability, as well as Customer Success engagement via dedicated Account Executives, have been the key factors that differentiate Telnyx and which have kept us on as clients. Also, nice effort is put into providing and updating quality Blogs, Articles and Documentation
Andrew A.
Senior Developer
Reviews for
Exotel
4.4
"
Good cloud telephone service provider!
Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.
Siraj U.
Product Marketing Manager
"
Exotel products are great for startups!
We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.
Abhishek K
VP, Technology Development
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