vs.

Ring Central

vs

Gupshup

?

Looking for which SMS provider will be the best for your use case among

Ring Central

vs

Gupshup

?

Compare

Ring Central

vs

Gupshup

head-to-head on factors such as their

features, pricing, latency, deliverability and more.

Integrate now

A Quick Introduction

Introducing

RingCentral vs Gupshup (2024)

,

two industry leading SMS vendors that are transforming the way businesses connect with their audience

What is

Ring Central

?

RingCentral is a unified communications as a service (UCaaS) provider that delivers cloud-based phone systems, video conferencing, team collaboration, and integrated SMS messaging capabilities.

What is

Gupshup

?

Gupshup is a prominent SMS vendor known for its versatile messaging platform, empowering businesses and developers with rich communication tools and chatbot integration capabilities. Let's check how Sinch fares against other SMS vendors.

What is

Ring Central

?

RingCentral is a unified communications as a service (UCaaS) provider that delivers cloud-based phone systems, video conferencing, team collaboration, and integrated SMS messaging capabilities.

What is

Gupshup

?

Gupshup is a prominent SMS vendor known for its versatile messaging platform, empowering businesses and developers with rich communication tools and chatbot integration capabilities. Let's check how Sinch fares against other SMS vendors.

Comparative Guide:

RingCentral vs Gupshup (2024)

In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.

Features

Interactive Voice Response

Ring Central

Supported

Gupshup

Supported

Recording and Transcriptions

Ring Central

Supported

Gupshup

Supported

Carrier Route Optimization

Ring Central

Supported

Gupshup

Supported

Free Inbound SMS

Ring Central

Not Supported

Gupshup

Supported

Concatenation

Ring Central

Supported

Gupshup

Supported

Cost

Dedicated Number

Ring Central

Monthly Bundled Plan

Gupshup

$1/month
Incoming SMS

Ring Central

$0.0085/ message

Gupshup

$0.028/ message
Outgoing SMS

Ring Central

$0.0085/ message

Gupshup

$0.028/ message

Security

Encryption

Ring Central

AES 256

Gupshup

TLS
AES 256
Certification

Ring Central

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
SSAE 16
SOC I Type II
SOC 2 Type II

Gupshup

ISO/IEC 27001
SOC 2
Compliance

Ring Central

HIPPA
GDPR

Gupshup

CCPA
GDPR
LGPD
Authentication IDs/Tokens

Ring Central

Yes

Gupshup

Yes

Rate Limits

Outbound Throughput Limit Range

Ring Central

10 MPS
20 MPS

Gupshup

Character Limits Accepted

Ring Central

160

Gupshup

2500 Concatenated / 160

Features

Cost

Security

Rate Limits

Calculate your Savings, one step at a time!

SMS Price Comparison Calculator

Step 1: Choose Numbers

What numbers will you use to send and receive messages?

Step 2: SMS Sending

How many SMS messages will you be sending per month?

Step 3: SMS Receiving

How many SMS messages are you expecting to receive per month?

Price Comparison

RingCentral

$0.00

Gupshup

$0.00

Pros and Cons:

RingCentral vs Gupshup (2024)

Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.

Ring Central

Efficient Communication

RingCentral MVP offers a wide range of communication options, including messaging, video, and phone calls, making it easy for users to connect with others.

Customization

Users appreciate the ability to customize the system, such as choosing hold music and call handling options, allowing for a personalized experience.

Call Tracking

RingCentral MVP provides features for call tracking, making it easy to monitor and record calls, which can be beneficial for businesses.

Ease of Use

Many users find the platform easy to navigate and user-friendly, even for complex tasks like setting up call routing.

Unified Messaging

Users like having all their messages, including SMS, in one place, simplifying communication management.

Downtime

Some users reported frequent system outages or downtime, which disrupted their business operations.

Customer Service

While customer service representatives were often friendly, there were complaints about the amount of time spent on the phone with them to resolve issues.

Complex Configurations

Users mentioned that complex configurations could lead to accidental changes in settings, causing problems with call routing and transfers.

Cost

The cost of RingCentral MVP, particularly for text messaging plans, was a concern for some users, especially for small businesses.

Limited Support for Solopreneurs

Some solopreneurs felt limited by the requirement to have two lines to access certain features, impacting their overall cost.

Gupshup

Easy Integration

Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.

Quick Template Approval

Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.

Cost-Effective

Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.

Technical Comfort

Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.

Dedicated Support

Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.

Complicated Reports

Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.

Template Rejection Communication

Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.

Integration Issues

A few users encountered errors and difficulties when integrating Gupshup with other software.

Lack of Instant Support

Some users felt that support response times could be improved, especially when dealing with urgent issues.

User Interface

There were suggestions for improving the user interface to enhance the visual and overall user experience.

Heading

Pros

Cons

Ring Central

Efficient Communication

RingCentral MVP offers a wide range of communication options, including messaging, video, and phone calls, making it easy for users to connect with others.

Customization

Users appreciate the ability to customize the system, such as choosing hold music and call handling options, allowing for a personalized experience.

Call Tracking

RingCentral MVP provides features for call tracking, making it easy to monitor and record calls, which can be beneficial for businesses.

Ease of Use

Many users find the platform easy to navigate and user-friendly, even for complex tasks like setting up call routing.

Unified Messaging

Users like having all their messages, including SMS, in one place, simplifying communication management.

Downtime

Some users reported frequent system outages or downtime, which disrupted their business operations.

Customer Service

While customer service representatives were often friendly, there were complaints about the amount of time spent on the phone with them to resolve issues.

Complex Configurations

Users mentioned that complex configurations could lead to accidental changes in settings, causing problems with call routing and transfers.

Cost

The cost of RingCentral MVP, particularly for text messaging plans, was a concern for some users, especially for small businesses.

Limited Support for Solopreneurs

Some solopreneurs felt limited by the requirement to have two lines to access certain features, impacting their overall cost.

Gupshup

Easy Integration

Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.

Quick Template Approval

Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.

Cost-Effective

Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.

Technical Comfort

Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.

Dedicated Support

Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.

Complicated Reports

Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.

Template Rejection Communication

Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.

Integration Issues

A few users encountered errors and difficulties when integrating Gupshup with other software.

Lack of Instant Support

Some users felt that support response times could be improved, especially when dealing with urgent issues.

User Interface

There were suggestions for improving the user interface to enhance the visual and overall user experience.

Real Voices, Real Experiences

Don't just take our word for it. Hear directly from users on G2 who have used

Ring Central

and

Gupshup

firsthand

Reviews for
Ring Central
3.9
"

Great product for communication!

The features in here are fantastic! Messaging, video, and phone, including SMS. You can easily navigate to find what you need, see all of your messages in one place. The only thing I would change, is the ability to monitor callers participation in a visual aspect.

Crystal W.

Sales Manager

"

Great reliability and easy to use!

One of the key strengths of RingCentral MVP is its user-friendly interface, which makes it easy for employees to navigate and utilize its various features. Whether it's initiating video meetings, sending instant messages, or managing voicemail, the platform offers a streamlined experience that enhances productivity and collaboration.

Verified User

Small Business

Reviews for
Gupshup
4.4
"

User friendly team portal that provides real time solutions!

The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised. The SPOCs from Gupshup are helpful, receptive, and solution-oriented. The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format.

Antara N.

Enterprise

"

Unreliable Business Partner!

There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Timely completion of the work is the only place where I felt things could have been better. For the project at least, where we collaborated, deadlines were pushed a lot, which sort of affected our go-live plans twice. Hope the same gets better in the coming time.

Mukund K.

Chief-of-staff

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Implement a powerful stack for your notifications
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