vs.
Ooma
vs
Twilio
?
Looking for which SMS provider will be the best for your use case among
Ooma
vs
Twilio
?
Compare
Ooma
vs
Twilio
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Ooma vs Twilio (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Ooma
?
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.
What is
Ooma
?
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.
Comparative Guide:
Ooma vs Twilio (2024)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Ooma
Supported
Twilio
Supported
Recording and Transcriptions
Ooma
Supported
Twilio
Supported
Carrier Route Optimization
Ooma
Not Supported
Twilio
Supported
Free Inbound SMS
Ooma
Supported
Twilio
Not Supported
Concatenation
Ooma
Supported
Twilio
Supported
Cost
Dedicated Number
Ooma
$4.99/ month
Twilio
$1/month
Incoming SMS
Ooma
Monthly Bundled Plan
Twilio
$0.00075/message
Outgoing SMS
Ooma
Monthly Bundled Plan
Twilio
$0.00075/message
Security
Encryption
Ooma
Twilio
Certification
Ooma
UL 864
Twilio
ISO/IEC 27017
ISO/IEC 27001
ISO/IEC 27018
FIPS 140-2 Level 3
SOC 2
CSA STAR
Compliance
Ooma
Twilio
Authentication IDs/Tokens
Ooma
Yes
Twilio
Yes
Rate Limits
Outbound Throughput Limit Range
Ooma
NA
1 MPS
Twilio
Character Limits Accepted
Ooma
2048 Concatenated/ 160
Twilio
1600 Concatenated / 160
Features
Heading
Ooma
Twilio
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Not Supported
Supported
Free Inbound SMS
Supported
Not Supported
Concatenation
Supported
Supported
Cost
Heading
Ooma
Twilio
Dedicated Number
$4.99/ month
$1/month
Incoming SMS
Monthly Bundled Plan
$0.00075/message
Outgoing SMS
Monthly Bundled Plan
$0.00075/message
Security
Heading
Ooma
Twilio
Encryption
Certification
UL 864
ISO/IEC 27017
ISO/IEC 27001
ISO/IEC 27018
FIPS 140-2 Level 3
SOC 2
CSA STAR
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Ooma
Twilio
Outbound Throughput Limit Range
NA
1 MPS
Character Limits Accepted
2048 Concatenated/ 160
1600 Concatenated / 160
Calculate your Savings, one step at a time!
Pros and Cons:
Ooma vs Twilio (2024)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Ooma
Pros
Easy Setup
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Cost Savings
Ooma Office helped businesses save money compared to traditional phone services.
Mobile App
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Voicemail to Email
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Customer Support
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Cons
Inconsistent Call Quality
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Limited Fax Functionality
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Complex Number Porting
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Desktop App Integration
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
Twilio
Pros
Wide Range of features
Twilio offers a wide range of features for communication, including SMS, MMS, voice, and video calling.
Easy to use
Twilio is easy to use, even for beginners. The documentation is clear and concise, and there are many tutorials available online.
Scalable
Twilio is scalable, so you can easily add more users or channels as your business grows.
Global Reach
Twilio has a global reach, so you can communicate with customers all over the world.
Cons
High learning curve
Twilio can have a high learning curve, especially for complex features like two-factor authentication and call routing.
Not as user-friendly as some competitors
Some competitors, such as RingCentral and Vonage, have more user-friendly interfaces.
Can be expensive for high-volume usage
If you have a high volume of SMS or voice calls, Twilio can be expensive.
Heading
Pros
Cons
Ooma
Easy Setup
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Cost Savings
Ooma Office helped businesses save money compared to traditional phone services.
Mobile App
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Voicemail to Email
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Customer Support
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Inconsistent Call Quality
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Limited Fax Functionality
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Complex Number Porting
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Desktop App Integration
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
Twilio
Wide Range of features
Twilio offers a wide range of features for communication, including SMS, MMS, voice, and video calling.
Easy to use
Twilio is easy to use, even for beginners. The documentation is clear and concise, and there are many tutorials available online.
Scalable
Twilio is scalable, so you can easily add more users or channels as your business grows.
Global Reach
Twilio has a global reach, so you can communicate with customers all over the world.
High learning curve
Twilio can have a high learning curve, especially for complex features like two-factor authentication and call routing.
Not as user-friendly as some competitors
Some competitors, such as RingCentral and Vonage, have more user-friendly interfaces.
Can be expensive for high-volume usage
If you have a high volume of SMS or voice calls, Twilio can be expensive.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Ooma
and
Twilio
firsthand
Reviews for
Ooma
4.5
"
Great service at a great price!
Tons of services available for a great low price. Highly recommend for small businesses who need the ability to have all the features of an enterprise system at a fraction of the price!
Verified User
Small Business
"
Good but a little lacking!
The best thing about Ooma is the great and helpful customer service. Every time I have a problem the customer service department is there to help and provide support. There desktop office phones are also very good quality and the voice is very clear. SMS/Text messaging is unreliable sometimes
Teddy F.
Small Business
Reviews for
Twilio
4.3
"
Reliable for our programmable SMS needs!
I like how Twilio drives our user authentication process through a single API that does the job of an otp ( one-time password ), while also guarding our verification process against artificially inflated traffic attacks by continuously monitoring our current and previous sms traffic behaviour. Twilio has consistently not only met but often surpasses the requirements and expectations.
Juliano V.
Software Engineering Manager
"
Go to for your Authentication!
Very easy to use, with a ton of information available on how certain functions work and why. The help center is very comprehensive such that a beginner could navigate the platform with just research. Navigation through different parts of the platform can prove to be difficult due to some of the placements of things not being as intuitive as others. this makes brand management a bit more difficult.
Madison T.
Digital Marketing Analyst
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