vs.
Ooma
vs
Vonage
?
Looking for which SMS provider will be the best for your use case among
Ooma
vs
Vonage
?
Compare
Ooma
vs
Vonage
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Ooma vs Vonage (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Ooma
?
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.
What is
Ooma
?
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.
Comparative Guide:
Ooma vs Vonage (2024)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Ooma
Supported
Vonage
Supported
Recording and Transcriptions
Ooma
Supported
Vonage
Supported
Carrier Route Optimization
Ooma
Not Supported
Vonage
Supported
Free Inbound SMS
Ooma
Supported
Vonage
Not Supported
Concatenation
Ooma
Supported
Vonage
Supported
Cost
Dedicated Number
Ooma
$4.99/ month
Vonage
$0.99/month
Incoming SMS
Ooma
Monthly Bundled Plan
Vonage
$0.0063/ message
Outgoing SMS
Ooma
Monthly Bundled Plan
Vonage
$0.0068/ message
Security
Encryption
Ooma
Vonage
Certification
Ooma
UL 864
Vonage
ISO/IEC 27001:2013
Compliance
Ooma
Vonage
Authentication IDs/Tokens
Ooma
Yes
Vonage
Yes
Rate Limits
Outbound Throughput Limit Range
Ooma
NA
1-100 MPS
Vonage
Character Limits Accepted
Ooma
2048 Concatenated/ 160
Vonage
3200 Concatenated/ 160
Features
Heading
Ooma
Vonage
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Not Supported
Supported
Free Inbound SMS
Supported
Not Supported
Concatenation
Supported
Supported
Cost
Heading
Ooma
Vonage
Dedicated Number
$4.99/ month
$0.99/month
Incoming SMS
Monthly Bundled Plan
$0.0063/ message
Outgoing SMS
Monthly Bundled Plan
$0.0068/ message
Security
Heading
Ooma
Vonage
Encryption
Certification
UL 864
ISO/IEC 27001:2013
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Ooma
Vonage
Outbound Throughput Limit Range
NA
1-100 MPS
Character Limits Accepted
2048 Concatenated/ 160
3200 Concatenated/ 160
Calculate your Savings, one step at a time!
Pros and Cons:
Ooma vs Vonage (2024)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Ooma
Pros
Easy Setup
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Cost Savings
Ooma Office helped businesses save money compared to traditional phone services.
Mobile App
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Voicemail to Email
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Customer Support
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Cons
Inconsistent Call Quality
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Limited Fax Functionality
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Complex Number Porting
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Desktop App Integration
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
Vonage
Pros
Extended Features
Vonage API provides an array of extended features to manage SMS and voice calls, enhancing communication capabilities.
Quick Delivery Response
The API offers fast delivery response, ensuring messages reach recipients promptly and reliably.
Affordable Pricing
Users appreciate the competitive pricing, making it a cost-effective choice for SMS and voice communication needs.
Easy Integration
The platform is user-friendly, and the API documentation provided is excellent, making it easy to integrate with different programming languages.
Reliable Service
Vonage is praised for its stability and reliability, ensuring a seamless communication experience for businesses.
Cons
Non-intutive Dashboard
Some users find the dashboard confusing and difficult to use, especially during API integration.
Integration Difficulty
A few users have found the initial API integration process to be somewhat intimidating, which may require a learning curve.
Limited Billing Options
Users have requested more flexibility in billing options, such as providing the billing in USD instead of Euro.
SMS Delivery to Specific Countries
The cost of sending SMS to some countries, especially in the Middle East, has been highlighted as relatively expensive.
Lack of Analytics
Some users have mentioned the need for better analytics capabilities to track and analyze communication data effectively.
Heading
Pros
Cons
Ooma
Easy Setup
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Cost Savings
Ooma Office helped businesses save money compared to traditional phone services.
Mobile App
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Voicemail to Email
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Customer Support
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Inconsistent Call Quality
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Limited Fax Functionality
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Complex Number Porting
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Desktop App Integration
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
Vonage
Extended Features
Vonage API provides an array of extended features to manage SMS and voice calls, enhancing communication capabilities.
Quick Delivery Response
The API offers fast delivery response, ensuring messages reach recipients promptly and reliably.
Affordable Pricing
Users appreciate the competitive pricing, making it a cost-effective choice for SMS and voice communication needs.
Easy Integration
The platform is user-friendly, and the API documentation provided is excellent, making it easy to integrate with different programming languages.
Reliable Service
Vonage is praised for its stability and reliability, ensuring a seamless communication experience for businesses.
Non-intutive Dashboard
Some users find the dashboard confusing and difficult to use, especially during API integration.
Integration Difficulty
A few users have found the initial API integration process to be somewhat intimidating, which may require a learning curve.
Limited Billing Options
Users have requested more flexibility in billing options, such as providing the billing in USD instead of Euro.
SMS Delivery to Specific Countries
The cost of sending SMS to some countries, especially in the Middle East, has been highlighted as relatively expensive.
Lack of Analytics
Some users have mentioned the need for better analytics capabilities to track and analyze communication data effectively.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Ooma
and
Vonage
firsthand
Reviews for
Ooma
4.5
"
Great service at a great price!
Tons of services available for a great low price. Highly recommend for small businesses who need the ability to have all the features of an enterprise system at a fraction of the price!
Verified User
Small Business
"
Good but a little lacking!
The best thing about Ooma is the great and helpful customer service. Every time I have a problem the customer service department is there to help and provide support. There desktop office phones are also very good quality and the voice is very clear. SMS/Text messaging is unreliable sometimes
Teddy F.
Small Business
Reviews for
Vonage
4.3
"
Happy experience with Vonage SMS!
The Vonage API has an extended features to manage SMS, Voice Calls using the API provided by Vonage API. The API always has a quick delivery response & transition routes. The Vonage dashboard looks clumsy and it always makes me feel difficult about integrating the API. It can be much easy & the User Experience should be simplified.
Vardhan M.
Small Business Owner
"
Go to for your Authentication!
The documentation is very easy for our developers to understand and integrate within our platform. When we have questions or need assistance, we are able to get direct support. When it comes to support tickets, due to the way we are structured, sometimes it can route to the wrong team.
Michael G.
Platform Experience
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