vs.
Ooma
vs
Gupshup
?
Looking for which SMS provider will be the best for your use case among
Ooma
vs
Gupshup
?
Compare
Ooma
vs
Gupshup
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Ooma vs Gupshup (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Ooma
?
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.
What is
Ooma
?
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.
Comparative Guide:
Ooma vs Gupshup (2024)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Ooma
Supported
Gupshup
Supported
Recording and Transcriptions
Ooma
Supported
Gupshup
Supported
Carrier Route Optimization
Ooma
Not Supported
Gupshup
Supported
Free Inbound SMS
Ooma
Supported
Gupshup
Supported
Concatenation
Ooma
Supported
Gupshup
Supported
Cost
Dedicated Number
Ooma
$4.99/ month
Gupshup
$1/month
Incoming SMS
Ooma
Monthly Bundled Plan
Gupshup
$0.028/ message
Outgoing SMS
Ooma
Monthly Bundled Plan
Gupshup
$0.028/ message
Security
Encryption
Ooma
Gupshup
Certification
Ooma
UL 864
Gupshup
ISO/IEC 27001
SOC 2
Compliance
Ooma
Gupshup
Authentication IDs/Tokens
Ooma
Yes
Gupshup
Yes
Rate Limits
Outbound Throughput Limit Range
Ooma
NA
20 MPS
Gupshup
Character Limits Accepted
Ooma
2048 Concatenated/ 160
Gupshup
2500 Concatenated / 160
Features
Heading
Ooma
Gupshup
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Not Supported
Supported
Free Inbound SMS
Supported
Supported
Concatenation
Supported
Supported
Cost
Heading
Ooma
Gupshup
Dedicated Number
$4.99/ month
$1/month
Incoming SMS
Monthly Bundled Plan
$0.028/ message
Outgoing SMS
Monthly Bundled Plan
$0.028/ message
Security
Heading
Ooma
Gupshup
Encryption
Certification
UL 864
ISO/IEC 27001
SOC 2
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Ooma
Gupshup
Outbound Throughput Limit Range
NA
20 MPS
Character Limits Accepted
2048 Concatenated/ 160
2500 Concatenated / 160
Calculate your Savings, one step at a time!
Pros and Cons:
Ooma vs Gupshup (2024)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Ooma
Pros
Easy Setup
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Cost Savings
Ooma Office helped businesses save money compared to traditional phone services.
Mobile App
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Voicemail to Email
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Customer Support
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Cons
Inconsistent Call Quality
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Limited Fax Functionality
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Complex Number Porting
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Desktop App Integration
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
Gupshup
Pros
Easy Integration
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Quick Template Approval
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Cost-Effective
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Technical Comfort
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Dedicated Support
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Cons
Complicated Reports
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Template Rejection Communication
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
Integration Issues
A few users encountered errors and difficulties when integrating Gupshup with other software.
Lack of Instant Support
Some users felt that support response times could be improved, especially when dealing with urgent issues.
User Interface
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Heading
Pros
Cons
Ooma
Easy Setup
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Cost Savings
Ooma Office helped businesses save money compared to traditional phone services.
Mobile App
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Voicemail to Email
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Customer Support
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Inconsistent Call Quality
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Limited Fax Functionality
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Complex Number Porting
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Desktop App Integration
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
Gupshup
Easy Integration
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Quick Template Approval
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Cost-Effective
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Technical Comfort
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Dedicated Support
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Complicated Reports
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Template Rejection Communication
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
Integration Issues
A few users encountered errors and difficulties when integrating Gupshup with other software.
Lack of Instant Support
Some users felt that support response times could be improved, especially when dealing with urgent issues.
User Interface
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Ooma
and
Gupshup
firsthand
Reviews for
Ooma
4.5
"
Great service at a great price!
Tons of services available for a great low price. Highly recommend for small businesses who need the ability to have all the features of an enterprise system at a fraction of the price!
Verified User
Small Business
"
Good but a little lacking!
The best thing about Ooma is the great and helpful customer service. Every time I have a problem the customer service department is there to help and provide support. There desktop office phones are also very good quality and the voice is very clear. SMS/Text messaging is unreliable sometimes
Teddy F.
Small Business
Reviews for
Gupshup
4.4
"
User friendly team portal that provides real time solutions!
The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised. The SPOCs from Gupshup are helpful, receptive, and solution-oriented. The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format.
Antara N.
Enterprise
"
Unreliable Business Partner!
There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Timely completion of the work is the only place where I felt things could have been better. For the project at least, where we collaborated, deadlines were pushed a lot, which sort of affected our go-live plans twice. Hope the same gets better in the coming time.
Mukund K.
Chief-of-staff
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