vs.
Plivo
vs
Exotel
?
Looking for which SMS provider will be the best for your use case among
Plivo
vs
Exotel
?
Compare
Plivo
vs
Exotel
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
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A Quick Introduction
Introducing
Plivo vs Exotel (2023)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Plivo
?
Plivo is a leading cloud communications platform that specializes in SMS (Short Message Service) solutions. It empowers businesses to send and receive text messages programmatically, facilitating seamless communication with customers and clients across the globe.
What is
Plivo
?
Plivo is a leading cloud communications platform that specializes in SMS (Short Message Service) solutions. It empowers businesses to send and receive text messages programmatically, facilitating seamless communication with customers and clients across the globe.
Comparative Guide:
Plivo vs Exotel (2023)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Plivo
Supported
Exotel
Supported
Recording and Transcriptions
Plivo
Supported
Exotel
Supported
Carrier Route Optimization
Plivo
Supported
Exotel
Supported
Free Inbound SMS
Plivo
Not Supported
Exotel
Supported
Concatenation
Plivo
Supported
Exotel
Supported
Cost
Dedicated Number
Plivo
$1/month
Exotel
$1/ month
Incoming SMS
Plivo
$0.0065/ message
Exotel
FREE
Outgoing SMS
Plivo
$0.0065/ message
Exotel
$0.0022/ message
Security
Encryption
Plivo
Exotel
Certification
Plivo
SOC 2
Exotel
ISO/IEC 27001:2013
Compliance
Plivo
Exotel
Authentication IDs/Tokens
Plivo
Yes
Exotel
Yes
Rate Limits
Outbound Throughput Limit Range
Plivo
0.25-100 MPS
1 MPS
Exotel
Character Limits Accepted
Plivo
1600 Concatenated/ 160
Exotel
160
Features
Heading
Plivo
Exotel
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Not Supported
Supported
Concatenation
Supported
Supported
Cost
Heading
Plivo
Exotel
Dedicated Number
$1/month
$1/ month
Incoming SMS
$0.0065/ message
FREE
Outgoing SMS
$0.0065/ message
$0.0022/ message
Security
Heading
Plivo
Exotel
Encryption
Certification
SOC 2
ISO/IEC 27001:2013
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Plivo
Exotel
Outbound Throughput Limit Range
0.25-100 MPS
1 MPS
Character Limits Accepted
1600 Concatenated/ 160
160
Calculate your Savings, one step at a time!
Pros and Cons:
Plivo vs Exotel (2023)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Plivo
Pros
Robust API
Plivo offers a robust and easy-to-use API for Voice and SMS communication. This makes it a good choice for developers who want to integrate communication features into their applications.
Flexible BYOC Options
Plivo offers flexible BYOC (Bring Your Own Carrier) options, which allows businesses to use their own carriers for voice and SMS traffic. This can save businesses money on their communication costs.
Diverse Local Number Support
Plivo supports a diverse range of local numbers, which makes it a good choice for businesses that want to reach customers in multiple countries.
Good Pricing
Plivo offers competitive pricing for its services. This makes it a good choice for businesses on a budget.
Intuitive User Interface
Plivo's user interface is easy to use and navigate. This makes it a good choice for businesses of all sizes.
Cons
Customer Support
Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.
Limited Features
Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.
Security Breaches
Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.
Exotel
Pros
Very good customer service
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
User-friendly interface
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Customizable workflows
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Reliable call quality
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Comprehensive reporting
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
Cons
IVR limitations
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
International call connectivity
Some users have experienced delays in international call connections, which can be frustrating.
Lack of a mobile app
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Support ticket system
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
Heading
Pros
Cons
Plivo
Robust API
Plivo offers a robust and easy-to-use API for Voice and SMS communication. This makes it a good choice for developers who want to integrate communication features into their applications.
Flexible BYOC Options
Plivo offers flexible BYOC (Bring Your Own Carrier) options, which allows businesses to use their own carriers for voice and SMS traffic. This can save businesses money on their communication costs.
Diverse Local Number Support
Plivo supports a diverse range of local numbers, which makes it a good choice for businesses that want to reach customers in multiple countries.
Good Pricing
Plivo offers competitive pricing for its services. This makes it a good choice for businesses on a budget.
Intuitive User Interface
Plivo's user interface is easy to use and navigate. This makes it a good choice for businesses of all sizes.
Customer Support
Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.
Limited Features
Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.
Security Breaches
Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.
Exotel
Very good customer service
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
User-friendly interface
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Customizable workflows
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Reliable call quality
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Comprehensive reporting
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
IVR limitations
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
International call connectivity
Some users have experienced delays in international call connections, which can be frustrating.
Lack of a mobile app
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Support ticket system
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Plivo
and
Exotel
firsthand
Reviews for
Plivo
4.5
"
So far, so good!
Plivo is a pretty easy platform to understand, especially with a background of working at a SaaS company. Plivo is our chosen SMS provider for our advocate/supporter activation texts - I haven't had any need to reach out to support, though, so I can't comment on their customer service level. Similarly to most SaaS softwares, there are SO many ways to do the same thing.
Becca P.
SaaS Customer Success Enablement
"
A handy tool for life and business!
I like the simplicity. Plivo has a lot of docs, integration libraries and ways to use in business and life scenarios. And this makes it awesome tool for everyday tasks (like call forwarding) and for real business cases (like complex ivrs and so on). It not related to Plivo, but sometimes there are issues with sms A numbers, ability to change call A numbers, but it's all about call providers, and service cannot be responsible for that.
Alexander R.
Software Engineer
Reviews for
Exotel
4.4
"
Good cloud telephone service provider!
Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.
Siraj U.
Product Marketing Manager
"
Exotel products are great for startups!
We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.
Abhishek K
VP, Technology Development
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