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Looking for which SMS provider will be the best for your use case among
Bandwidth
vs
MessageBird
?
Compare
Bandwidth
vs
MessageBird
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Introducing
Bandwidth vs MessageBird (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
Bandwidth is cloud-based communication platform providing APIs for voice, messaging, and 911 services, enabling developers to integrate real-time communication into their applications.
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
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Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Exporting data from Bandwidth's system is noted to be slow at times.
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
MessageBird offers various communication channels like WhatsApp, SMS APIs, ChatBot, SIP Trunk, and Google Business Messages, allowing businesses to reach their customers through multiple platforms.
MessageBird provides an omnichannel inbox, allowing businesses to manage customer inquiries from different channels in one place, streamlining communication and improving efficiency.
MessageBird easily integrates with other solutions, making it a convenient choice for businesses looking to connect with their existing systems or platforms.
The platform offers practical and efficient integrations, unifying services in one place and directing them to the exact sector, allowing businesses to automate processes and manage customer interactions effectively.
Users appreciate the support for WhatsApp API, enabling them to interact with customers on one of the most popular messaging platforms.
Some users find the pricing structure to be a bit high compared to other service providers, which may be a concern for businesses on a tight budget
Users report that the configuration of some APIs can be challenging for non-technical users, making it difficult to set up certain features without proper support.
Users note that MessageBird does not have complete control over WhatsApp APIs, and users have to create an account on Meta and get approval, which might be time-consuming.
Some users mention that the API response time can be slow at times, which may impact real-time communication with customers.
Some users point out that error messages are not always clear, making it challenging to troubleshoot issues effectively.
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Exporting data from Bandwidth's system is noted to be slow at times.
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
MessageBird offers various communication channels like WhatsApp, SMS APIs, ChatBot, SIP Trunk, and Google Business Messages, allowing businesses to reach their customers through multiple platforms.
MessageBird provides an omnichannel inbox, allowing businesses to manage customer inquiries from different channels in one place, streamlining communication and improving efficiency.
MessageBird easily integrates with other solutions, making it a convenient choice for businesses looking to connect with their existing systems or platforms.
The platform offers practical and efficient integrations, unifying services in one place and directing them to the exact sector, allowing businesses to automate processes and manage customer interactions effectively.
Users appreciate the support for WhatsApp API, enabling them to interact with customers on one of the most popular messaging platforms.
Some users find the pricing structure to be a bit high compared to other service providers, which may be a concern for businesses on a tight budget
Users report that the configuration of some APIs can be challenging for non-technical users, making it difficult to set up certain features without proper support.
Users note that MessageBird does not have complete control over WhatsApp APIs, and users have to create an account on Meta and get approval, which might be time-consuming.
Some users mention that the API response time can be slow at times, which may impact real-time communication with customers.
Some users point out that error messages are not always clear, making it challenging to troubleshoot issues effectively.
Don't just take our word for it. Hear directly from users on G2 who have used
Bandwidth
and
MessageBird
firsthand
The main problem we are solving is bringing external calling capabilities to MS Teams users through a more manageable and cost-effective means than going the MS dial plan route. Microsoft has, however, made improvements to its dial plans that have lessened some of the advantages with phone number management and routing.
Enterprise User
The GUI is extremely user-friendly! Processing new requests and looking up existing ones is quick and simple. The notification feature saves you time without manually checking back for updates. The only item that would be helpful and a time saver would be the ability to process CNAM requests for Canadian numbers the same way as local US numbers.
Enterprise User
Being able to interact with our clients via their preferred platforms, using a single API is incredibly efficient, and saves us a lot of work and headaches. It's helpful also for sending through notifications for updates on their services or orders with us. Our only issue with MessageBird is that there is no monthly billing invoice/statement.
Software Engineer
Message bird has an impressive yet simple user interface, which allows you to configure all the necessary aspects to integrate Whatsapp, social network messaging and text messages. However, I think that an opportunity for improvement is to be able to quickly make the user who logs in for the first time understand where to click to go to the inbox.
Growth Hacker
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