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Looking for which SMS provider will be the best for your use case among
Bandwidth
vs
Gupshup
?
Compare
Bandwidth
vs
Gupshup
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Introducing
Bandwidth vs Gupshup (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
Bandwidth is cloud-based communication platform providing APIs for voice, messaging, and 911 services, enabling developers to integrate real-time communication into their applications.
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
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Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Exporting data from Bandwidth's system is noted to be slow at times.
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
A few users encountered errors and difficulties when integrating Gupshup with other software.
Some users felt that support response times could be improved, especially when dealing with urgent issues.
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Exporting data from Bandwidth's system is noted to be slow at times.
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
A few users encountered errors and difficulties when integrating Gupshup with other software.
Some users felt that support response times could be improved, especially when dealing with urgent issues.
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Don't just take our word for it. Hear directly from users on G2 who have used
Bandwidth
and
Gupshup
firsthand
The main problem we are solving is bringing external calling capabilities to MS Teams users through a more manageable and cost-effective means than going the MS dial plan route. Microsoft has, however, made improvements to its dial plans that have lessened some of the advantages with phone number management and routing.
Enterprise User
The GUI is extremely user-friendly! Processing new requests and looking up existing ones is quick and simple. The notification feature saves you time without manually checking back for updates. The only item that would be helpful and a time saver would be the ability to process CNAM requests for Canadian numbers the same way as local US numbers.
Enterprise User
The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised. The SPOCs from Gupshup are helpful, receptive, and solution-oriented. The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format.
Enterprise
There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Timely completion of the work is the only place where I felt things could have been better. For the project at least, where we collaborated, deadlines were pushed a lot, which sort of affected our go-live plans twice. Hope the same gets better in the coming time.
Chief-of-staff
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