Looking for which SMS provider will be the best for your use case among
Plivo
vs
MessageBird
?
Compare
Plivo
vs
MessageBird
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Introducing
Plivo vs MessageBird (2023)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
Plivo is a leading cloud communications platform that specializes in SMS (Short Message Service) solutions. It empowers businesses to send and receive text messages programmatically, facilitating seamless communication with customers and clients across the globe.
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Supported
Supported
Supported
Supported
Supported
Supported
Not Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Supported
Not Supported
Supported
Supported
Supported
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Plivo offers a robust and easy-to-use API for Voice and SMS communication. This makes it a good choice for developers who want to integrate communication features into their applications.
Plivo offers flexible BYOC (Bring Your Own Carrier) options, which allows businesses to use their own carriers for voice and SMS traffic. This can save businesses money on their communication costs.
Plivo supports a diverse range of local numbers, which makes it a good choice for businesses that want to reach customers in multiple countries.
Plivo offers competitive pricing for its services. This makes it a good choice for businesses on a budget.
Plivo's user interface is easy to use and navigate. This makes it a good choice for businesses of all sizes.
Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.
Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.
Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.
MessageBird offers various communication channels like WhatsApp, SMS APIs, ChatBot, SIP Trunk, and Google Business Messages, allowing businesses to reach their customers through multiple platforms.
MessageBird provides an omnichannel inbox, allowing businesses to manage customer inquiries from different channels in one place, streamlining communication and improving efficiency.
MessageBird easily integrates with other solutions, making it a convenient choice for businesses looking to connect with their existing systems or platforms.
The platform offers practical and efficient integrations, unifying services in one place and directing them to the exact sector, allowing businesses to automate processes and manage customer interactions effectively.
Users appreciate the support for WhatsApp API, enabling them to interact with customers on one of the most popular messaging platforms.
Some users find the pricing structure to be a bit high compared to other service providers, which may be a concern for businesses on a tight budget
Users report that the configuration of some APIs can be challenging for non-technical users, making it difficult to set up certain features without proper support.
Users note that MessageBird does not have complete control over WhatsApp APIs, and users have to create an account on Meta and get approval, which might be time-consuming.
Some users mention that the API response time can be slow at times, which may impact real-time communication with customers.
Some users point out that error messages are not always clear, making it challenging to troubleshoot issues effectively.
Plivo offers a robust and easy-to-use API for Voice and SMS communication. This makes it a good choice for developers who want to integrate communication features into their applications.
Plivo offers flexible BYOC (Bring Your Own Carrier) options, which allows businesses to use their own carriers for voice and SMS traffic. This can save businesses money on their communication costs.
Plivo supports a diverse range of local numbers, which makes it a good choice for businesses that want to reach customers in multiple countries.
Plivo offers competitive pricing for its services. This makes it a good choice for businesses on a budget.
Plivo's user interface is easy to use and navigate. This makes it a good choice for businesses of all sizes.
Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.
Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.
Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.
MessageBird offers various communication channels like WhatsApp, SMS APIs, ChatBot, SIP Trunk, and Google Business Messages, allowing businesses to reach their customers through multiple platforms.
MessageBird provides an omnichannel inbox, allowing businesses to manage customer inquiries from different channels in one place, streamlining communication and improving efficiency.
MessageBird easily integrates with other solutions, making it a convenient choice for businesses looking to connect with their existing systems or platforms.
The platform offers practical and efficient integrations, unifying services in one place and directing them to the exact sector, allowing businesses to automate processes and manage customer interactions effectively.
Users appreciate the support for WhatsApp API, enabling them to interact with customers on one of the most popular messaging platforms.
Some users find the pricing structure to be a bit high compared to other service providers, which may be a concern for businesses on a tight budget
Users report that the configuration of some APIs can be challenging for non-technical users, making it difficult to set up certain features without proper support.
Users note that MessageBird does not have complete control over WhatsApp APIs, and users have to create an account on Meta and get approval, which might be time-consuming.
Some users mention that the API response time can be slow at times, which may impact real-time communication with customers.
Some users point out that error messages are not always clear, making it challenging to troubleshoot issues effectively.
Don't just take our word for it. Hear directly from users on G2 who have used
Plivo
and
MessageBird
firsthand
Plivo is a pretty easy platform to understand, especially with a background of working at a SaaS company. Plivo is our chosen SMS provider for our advocate/supporter activation texts - I haven't had any need to reach out to support, though, so I can't comment on their customer service level. Similarly to most SaaS softwares, there are SO many ways to do the same thing.
SaaS Customer Success Enablement
I like the simplicity. Plivo has a lot of docs, integration libraries and ways to use in business and life scenarios. And this makes it awesome tool for everyday tasks (like call forwarding) and for real business cases (like complex ivrs and so on). It not related to Plivo, but sometimes there are issues with sms A numbers, ability to change call A numbers, but it's all about call providers, and service cannot be responsible for that.
Software Engineer
Being able to interact with our clients via their preferred platforms, using a single API is incredibly efficient, and saves us a lot of work and headaches. It's helpful also for sending through notifications for updates on their services or orders with us. Our only issue with MessageBird is that there is no monthly billing invoice/statement.
Software Engineer
Message bird has an impressive yet simple user interface, which allows you to configure all the necessary aspects to integrate Whatsapp, social network messaging and text messages. However, I think that an opportunity for improvement is to be able to quickly make the user who logs in for the first time understand where to click to go to the inbox.
Growth Hacker
Check out the SMS vendor comparison between Bandwidth vs Gupshup based on parameters such as features, cost, pricing, security, reliability, latency and more.
Check out the SMS vendor comparison between Bandwidth vs Exotel based on parameters such as features, cost, pricing, security, reliability, latency and more.
