vs.

Sinch

vs

Exotel

?

Looking for which SMS provider will be the best for your use case among

Sinch

vs

Exotel

?

Compare

Sinch

vs

Exotel

head-to-head on factors such as their

features, pricing, latency, deliverability and more.

Integrate now

A Quick Introduction

Introducing

Sinch vs Exotel (2023)

,

two industry leading SMS vendors that are transforming the way businesses connect with their audience

What is

Sinch

?

Sinch is a leading SMS provider renowned for its global messaging services, catering to businesses and developers with reliable and scalable communication solutions. Let's check how Sinch fares against other SMS vendors regarding cost, features, security, reliability, and more.

What is

Exotel

?

Exotel is a prominent SMS provider offering comprehensive communication solutions, including SMS, voice, and cloud telephony services, to empower businesses with efficient customer engagement and communication. Let's check how Karix fares against other SMS vendors.

What is

Sinch

?

Sinch is a leading SMS provider renowned for its global messaging services, catering to businesses and developers with reliable and scalable communication solutions. Let's check how Sinch fares against other SMS vendors regarding cost, features, security, reliability, and more.

What is

Exotel

?

Exotel is a prominent SMS provider offering comprehensive communication solutions, including SMS, voice, and cloud telephony services, to empower businesses with efficient customer engagement and communication. Let's check how Karix fares against other SMS vendors.

Comparative Guide:

Sinch vs Exotel (2023)

In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.

Features

Interactive Voice Response

Sinch

Supported

Exotel

Supported

Recording and Transcriptions

Sinch

Supported

Exotel

Supported

Carrier Route Optimization

Sinch

Supported

Exotel

Supported

Free Inbound SMS

Sinch

Not Supported

Exotel

Supported

Concatenation

Sinch

Supported

Exotel

Supported

Cost

Dedicated Number

Sinch

$1/month

Exotel

$1/ month
Incoming SMS

Sinch

$0.00078/ message

Exotel

FREE
Outgoing SMS

Sinch

$0.00078/ message

Exotel

$0.0022/ message

Security

Encryption

Sinch

TLS
AES 256

Exotel

TLS 1.2
Certification

Sinch

ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II

Exotel

ISO/IEC 27001:2013
Compliance

Sinch

HIPPA
PCI DSS

Exotel

NA
Authentication IDs/Tokens

Sinch

Yes

Exotel

Yes

Rate Limits

Outbound Throughput Limit Range

Sinch

1-75 MPS
1 MPS

Exotel

Character Limits Accepted

Sinch

2000 Concatenated / 160

Exotel

160

Features

Cost

Security

Rate Limits

Calculate your Savings, one step at a time!

SMS Price Comparison Calculator

Step 1: Choose Numbers

What numbers will you use to send and receive messages?

Step 2: SMS Sending

How many SMS messages will you be sending per month?

Step 3: SMS Receiving

How many SMS messages are you expecting to receive per month?

Price Comparison

Sinch

$0.00

Exotel

$0.00

Pros and Cons:

Sinch vs Exotel (2023)

Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.

Sinch

Reliable Service

Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.

Comprehensive Analytics

The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.

Supportive Account Management

Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.

Extensive Coverage

Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.

Competitive Pricing

Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.

Slow Customer Support Response

Some users have experienced delays in customer support response times, leading to frustration during issue resolution.

Disconnected Internal Processes

There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.

Non-Competitive Pricing in Some Areas

While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.

Limited Custom Coding Support

Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.

Not All Services Integrated Seamlessly

As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Heading

Pros

Cons

Sinch

Reliable Service

Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.

Comprehensive Analytics

The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.

Supportive Account Management

Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.

Extensive Coverage

Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.

Competitive Pricing

Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.

Slow Customer Support Response

Some users have experienced delays in customer support response times, leading to frustration during issue resolution.

Disconnected Internal Processes

There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.

Non-Competitive Pricing in Some Areas

While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.

Limited Custom Coding Support

Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.

Not All Services Integrated Seamlessly

As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Real Voices, Real Experiences

Don't just take our word for it. Hear directly from users on G2 who have used

Sinch

and

Exotel

firsthand

Reviews for
Sinch
4.0
"

An absolute pleasure to work with for SMS needs!

Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership. The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market

Jacqueline C.

Product Manager

"

Unreliable Business Partner!

We were attempting to address gaps in our other providers' coverage, but we have realized it was better to work with those partners to address delivery issues rather than rely on Sinch. Our other partners make it much easier to pull real-time data via API, and we also have a much better business relationship with them. On balance, the negatives outweigh the positives in our relationship with Sinch.

Verified User

Mid-Market Company

Reviews for
Exotel
4.4
"

Good cloud telephone service provider!

Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.

Siraj U.

Product Marketing Manager

"

Exotel products are great for startups!

We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.

Abhishek K

VP, Technology Development

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