vs.
Sinch
vs
Gupshup
?
Looking for which SMS provider will be the best for your use case among
Sinch
vs
Gupshup
?
Compare
Sinch
vs
Gupshup
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
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A Quick Introduction
Introducing
Sinch vs Gupshup (2023)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Sinch
?
Sinch is a leading SMS provider renowned for its global messaging services, catering to businesses and developers with reliable and scalable communication solutions. Let's check how Sinch fares against other SMS vendors regarding cost, features, security, reliability, and more.
What is
Sinch
?
Sinch is a leading SMS provider renowned for its global messaging services, catering to businesses and developers with reliable and scalable communication solutions. Let's check how Sinch fares against other SMS vendors regarding cost, features, security, reliability, and more.
Comparative Guide:
Sinch vs Gupshup (2023)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Sinch
Supported
Gupshup
Supported
Recording and Transcriptions
Sinch
Supported
Gupshup
Supported
Carrier Route Optimization
Sinch
Supported
Gupshup
Supported
Free Inbound SMS
Sinch
Not Supported
Gupshup
Supported
Concatenation
Sinch
Supported
Gupshup
Supported
Cost
Dedicated Number
Sinch
$1/month
Gupshup
$1/month
Incoming SMS
Sinch
$0.00078/ message
Gupshup
$0.028/ message
Outgoing SMS
Sinch
$0.00078/ message
Gupshup
$0.028/ message
Security
Encryption
Sinch
Gupshup
Certification
Sinch
ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II
Gupshup
ISO/IEC 27001
SOC 2
Compliance
Sinch
Gupshup
Authentication IDs/Tokens
Sinch
Yes
Gupshup
Yes
Rate Limits
Outbound Throughput Limit Range
Sinch
1-75 MPS
20 MPS
Gupshup
Character Limits Accepted
Sinch
2000 Concatenated / 160
Gupshup
2500 Concatenated / 160
Features
Heading
Sinch
Gupshup
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Not Supported
Supported
Concatenation
Supported
Supported
Cost
Heading
Sinch
Gupshup
Dedicated Number
$1/month
$1/month
Incoming SMS
$0.00078/ message
$0.028/ message
Outgoing SMS
$0.00078/ message
$0.028/ message
Security
Heading
Sinch
Gupshup
Encryption
Certification
ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II
ISO/IEC 27001
SOC 2
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Sinch
Gupshup
Outbound Throughput Limit Range
1-75 MPS
20 MPS
Character Limits Accepted
2000 Concatenated / 160
2500 Concatenated / 160
Calculate your Savings, one step at a time!
Pros and Cons:
Sinch vs Gupshup (2023)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Sinch
Pros
Reliable Service
Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.
Comprehensive Analytics
The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.
Supportive Account Management
Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.
Extensive Coverage
Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.
Competitive Pricing
Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.
Cons
Slow Customer Support Response
Some users have experienced delays in customer support response times, leading to frustration during issue resolution.
Disconnected Internal Processes
There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.
Non-Competitive Pricing in Some Areas
While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.
Limited Custom Coding Support
Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.
Not All Services Integrated Seamlessly
As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.
Gupshup
Pros
Easy Integration
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Quick Template Approval
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Cost-Effective
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Technical Comfort
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Dedicated Support
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Cons
Complicated Reports
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Template Rejection Communication
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
Integration Issues
A few users encountered errors and difficulties when integrating Gupshup with other software.
Lack of Instant Support
Some users felt that support response times could be improved, especially when dealing with urgent issues.
User Interface
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Heading
Pros
Cons
Sinch
Reliable Service
Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.
Comprehensive Analytics
The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.
Supportive Account Management
Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.
Extensive Coverage
Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.
Competitive Pricing
Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.
Slow Customer Support Response
Some users have experienced delays in customer support response times, leading to frustration during issue resolution.
Disconnected Internal Processes
There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.
Non-Competitive Pricing in Some Areas
While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.
Limited Custom Coding Support
Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.
Not All Services Integrated Seamlessly
As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.
Gupshup
Easy Integration
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Quick Template Approval
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Cost-Effective
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Technical Comfort
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Dedicated Support
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Complicated Reports
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Template Rejection Communication
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
Integration Issues
A few users encountered errors and difficulties when integrating Gupshup with other software.
Lack of Instant Support
Some users felt that support response times could be improved, especially when dealing with urgent issues.
User Interface
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Sinch
and
Gupshup
firsthand
Reviews for
Sinch
4.0
"
An absolute pleasure to work with for SMS needs!
Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership. The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market
Jacqueline C.
Product Manager
"
Unreliable Business Partner!
We were attempting to address gaps in our other providers' coverage, but we have realized it was better to work with those partners to address delivery issues rather than rely on Sinch. Our other partners make it much easier to pull real-time data via API, and we also have a much better business relationship with them. On balance, the negatives outweigh the positives in our relationship with Sinch.
Verified User
Mid-Market Company
Reviews for
Gupshup
4.4
"
User friendly team portal that provides real time solutions!
The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised. The SPOCs from Gupshup are helpful, receptive, and solution-oriented. The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format.
Antara N.
Enterprise
"
Unreliable Business Partner!
There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Timely completion of the work is the only place where I felt things could have been better. For the project at least, where we collaborated, deadlines were pushed a lot, which sort of affected our go-live plans twice. Hope the same gets better in the coming time.
Mukund K.
Chief-of-staff
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