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Ooma
vs
Bandwidth
?
Looking for which SMS provider will be the best for your use case among
Ooma
vs
Bandwidth
?
Compare
Ooma
vs
Bandwidth
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Ooma vs Bandwidth (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Ooma
?
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.
What is
Ooma
?
Ooma is a Voice over Internet Protocol (VoIP) service provider that offers home phone services and business communication solutions, including SMS capabilities.
Comparative Guide:
Ooma vs Bandwidth (2024)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Ooma
Supported
Bandwidth
Supported
Recording and Transcriptions
Ooma
Supported
Bandwidth
Supported
Carrier Route Optimization
Ooma
Not Supported
Bandwidth
Supported
Free Inbound SMS
Ooma
Supported
Bandwidth
Supported
Concatenation
Ooma
Supported
Bandwidth
Supported
Cost
Dedicated Number
Ooma
$4.99/ month
Bandwidth
$0.035/ month
Incoming SMS
Ooma
Monthly Bundled Plan
Bandwidth
FREE
Outgoing SMS
Ooma
Monthly Bundled Plan
Bandwidth
$0.005/ message ++
Security
Encryption
Ooma
Bandwidth
Certification
Ooma
UL 864
Bandwidth
ISO/IEC 27001:2013
SOC 2 Type II
Compliance
Ooma
Bandwidth
Authentication IDs/Tokens
Ooma
Yes
Bandwidth
Yes
Rate Limits
Outbound Throughput Limit Range
Ooma
NA
1-100 MPS
Bandwidth
Character Limits Accepted
Ooma
2048 Concatenated/ 160
Bandwidth
160
Features
Heading
Ooma
Bandwidth
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Not Supported
Supported
Free Inbound SMS
Supported
Supported
Concatenation
Supported
Supported
Cost
Heading
Ooma
Bandwidth
Dedicated Number
$4.99/ month
$0.035/ month
Incoming SMS
Monthly Bundled Plan
FREE
Outgoing SMS
Monthly Bundled Plan
$0.005/ message ++
Security
Heading
Ooma
Bandwidth
Encryption
Certification
UL 864
ISO/IEC 27001:2013
SOC 2 Type II
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Ooma
Bandwidth
Outbound Throughput Limit Range
NA
1-100 MPS
Character Limits Accepted
2048 Concatenated/ 160
160
Calculate your Savings, one step at a time!
Pros and Cons:
Ooma vs Bandwidth (2024)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Ooma
Pros
Easy Setup
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Cost Savings
Ooma Office helped businesses save money compared to traditional phone services.
Mobile App
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Voicemail to Email
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Customer Support
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Cons
Inconsistent Call Quality
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Limited Fax Functionality
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Complex Number Porting
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Desktop App Integration
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
Bandwidth
Pros
Very responsive customer support
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Easy portal access
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Reliable and fluid services
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Worldwide coverage
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Self-service options
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Cons
Pricing for mid-sized companies
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Limited real-time tracking
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Slow exports
Exporting data from Bandwidth's system is noted to be slow at times.
Difficulty in managing numbers by country
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
User interface quirks
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
Heading
Pros
Cons
Ooma
Easy Setup
Users found the setup process for Ooma Office to be straightforward and hassle-free.
Cost Savings
Ooma Office helped businesses save money compared to traditional phone services.
Mobile App
The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.
Voicemail to Email
Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.
Customer Support
Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.
Inconsistent Call Quality
Some users reported occasional issues with call quality, including lags and problems with the softphone.
Limited Fax Functionality
Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.
Complex Number Porting
Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.
Desktop App Integration
Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.
Bandwidth
Very responsive customer support
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Easy portal access
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Reliable and fluid services
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Worldwide coverage
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Self-service options
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Pricing for mid-sized companies
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Limited real-time tracking
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Slow exports
Exporting data from Bandwidth's system is noted to be slow at times.
Difficulty in managing numbers by country
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
User interface quirks
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Ooma
and
Bandwidth
firsthand
Reviews for
Ooma
4.5
"
Great service at a great price!
Tons of services available for a great low price. Highly recommend for small businesses who need the ability to have all the features of an enterprise system at a fraction of the price!
Verified User
Small Business
"
Good but a little lacking!
The best thing about Ooma is the great and helpful customer service. Every time I have a problem the customer service department is there to help and provide support. There desktop office phones are also very good quality and the voice is very clear. SMS/Text messaging is unreliable sometimes
Teddy F.
Small Business
Reviews for
Bandwidth
4.5
"
Great Telco for Teams Direct Routing and More!
The main problem we are solving is bringing external calling capabilities to MS Teams users through a more manageable and cost-effective means than going the MS dial plan route. Microsoft has, however, made improvements to its dial plans that have lessened some of the advantages with phone number management and routing.
Blacke R.
Enterprise User
"
Top Notch Support!
The GUI is extremely user-friendly! Processing new requests and looking up existing ones is quick and simple. The notification feature saves you time without manually checking back for updates. The only item that would be helpful and a time saver would be the ability to process CNAM requests for Canadian numbers the same way as local US numbers.
Verified User
Enterprise User
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