.svg){kind=small}
vs.
Bandwidth
vs
Sinch
?
Looking for which SMS provider will be the best for your use case among
Bandwidth
vs
Sinch
?
Compare
Bandwidth
vs
Sinch
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Bandwidth vs Sinch (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Bandwidth
?
Bandwidth is cloud-based communication platform providing APIs for voice, messaging, and 911 services, enabling developers to integrate real-time communication into their applications.
What is
Bandwidth
?
Bandwidth is cloud-based communication platform providing APIs for voice, messaging, and 911 services, enabling developers to integrate real-time communication into their applications.
Comparative Guide:
Bandwidth vs Sinch (2024)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Bandwidth
Supported
Sinch
Supported
Recording and Transcriptions
Bandwidth
Supported
Sinch
Supported
Carrier Route Optimization
Bandwidth
Supported
Sinch
Supported
Free Inbound SMS
Bandwidth
Supported
Sinch
Not Supported
Concatenation
Bandwidth
Supported
Sinch
Supported
Cost
Dedicated Number
Bandwidth
$0.035/ month
Sinch
$1/month
Incoming SMS
Bandwidth
FREE
Sinch
$0.00078/ message
Outgoing SMS
Bandwidth
$0.005/ message ++
Sinch
$0.00078/ message
Security
Encryption
Bandwidth
Sinch
Certification
Bandwidth
ISO/IEC 27001:2013
SOC 2 Type II
Sinch
ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II
Compliance
Bandwidth
Sinch
Authentication IDs/Tokens
Bandwidth
Yes
Sinch
Yes
Rate Limits
Outbound Throughput Limit Range
Bandwidth
1-100 MPS
1-75 MPS
Sinch
Character Limits Accepted
Bandwidth
160
Sinch
2000 Concatenated / 160
Features
Heading
Bandwidth
Sinch
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Supported
Not Supported
Concatenation
Supported
Supported
Cost
Heading
Bandwidth
Sinch
Dedicated Number
$0.035/ month
$1/month
Incoming SMS
FREE
$0.00078/ message
Outgoing SMS
$0.005/ message ++
$0.00078/ message
Security
Heading
Bandwidth
Sinch
Encryption
Certification
ISO/IEC 27001:2013
SOC 2 Type II
ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Bandwidth
Sinch
Outbound Throughput Limit Range
1-100 MPS
1-75 MPS
Character Limits Accepted
160
2000 Concatenated / 160
Calculate your Savings, one step at a time!
Pros and Cons:
Bandwidth vs Sinch (2024)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Bandwidth
Pros
Very responsive customer support
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Easy portal access
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Reliable and fluid services
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Worldwide coverage
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Self-service options
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Cons
Pricing for mid-sized companies
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Limited real-time tracking
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Slow exports
Exporting data from Bandwidth's system is noted to be slow at times.
Difficulty in managing numbers by country
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
User interface quirks
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
Sinch
Pros
Reliable Service
Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.
Comprehensive Analytics
The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.
Supportive Account Management
Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.
Extensive Coverage
Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.
Competitive Pricing
Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.
Cons
Slow Customer Support Response
Some users have experienced delays in customer support response times, leading to frustration during issue resolution.
Disconnected Internal Processes
There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.
Non-Competitive Pricing in Some Areas
While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.
Limited Custom Coding Support
Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.
Not All Services Integrated Seamlessly
As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.
Heading
Pros
Cons
Bandwidth
Very responsive customer support
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Easy portal access
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Reliable and fluid services
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Worldwide coverage
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Self-service options
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Pricing for mid-sized companies
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Limited real-time tracking
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Slow exports
Exporting data from Bandwidth's system is noted to be slow at times.
Difficulty in managing numbers by country
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
User interface quirks
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
Sinch
Reliable Service
Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.
Comprehensive Analytics
The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.
Supportive Account Management
Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.
Extensive Coverage
Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.
Competitive Pricing
Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.
Slow Customer Support Response
Some users have experienced delays in customer support response times, leading to frustration during issue resolution.
Disconnected Internal Processes
There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.
Non-Competitive Pricing in Some Areas
While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.
Limited Custom Coding Support
Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.
Not All Services Integrated Seamlessly
As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Bandwidth
and
Sinch
firsthand
Reviews for
Bandwidth
4.5
"
Great Telco for Teams Direct Routing and More!
The main problem we are solving is bringing external calling capabilities to MS Teams users through a more manageable and cost-effective means than going the MS dial plan route. Microsoft has, however, made improvements to its dial plans that have lessened some of the advantages with phone number management and routing.
Blacke R.
Enterprise User
"
Top Notch Support!
The GUI is extremely user-friendly! Processing new requests and looking up existing ones is quick and simple. The notification feature saves you time without manually checking back for updates. The only item that would be helpful and a time saver would be the ability to process CNAM requests for Canadian numbers the same way as local US numbers.
Verified User
Enterprise User
Reviews for
Sinch
4.0
"
An absolute pleasure to work with for SMS needs!
Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership. The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market
Jacqueline C.
Product Manager
"
Unreliable Business Partner!
We were attempting to address gaps in our other providers' coverage, but we have realized it was better to work with those partners to address delivery issues rather than rely on Sinch. Our other partners make it much easier to pull real-time data via API, and we also have a much better business relationship with them. On balance, the negatives outweigh the positives in our relationship with Sinch.
Verified User
Mid-Market Company
More to explore
vs.
Bandwidth vs Gupshup (2024)
Check out the SMS vendor comparison between Bandwidth vs Gupshup based on parameters such as features, cost, pricing, security, reliability, latency and more.
vs.
Bandwidth vs Exotel (2024)
Check out the SMS vendor comparison between Bandwidth vs Exotel based on parameters such as features, cost, pricing, security, reliability, latency and more.
How SuprSend works?
