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vs.
Telnyx
vs
Twilio
?
Looking for which SMS provider will be the best for your use case among
Telnyx
vs
Twilio
?
Compare
Telnyx
vs
Twilio
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Integrate now
A Quick Introduction
Introducing
Telnyx vs Twilio (2024)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Telnyx
?
Telnyx is a cloud communications platform offering flexible APIs and SDKs for integrating voice, messaging, and phone verification capabilities into various applications and services.
What is
Telnyx
?
Telnyx is a cloud communications platform offering flexible APIs and SDKs for integrating voice, messaging, and phone verification capabilities into various applications and services.
Comparative Guide:
Telnyx vs Twilio (2024)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Telnyx
Supported
Twilio
Supported
Recording and Transcriptions
Telnyx
Supported
Twilio
Supported
Carrier Route Optimization
Telnyx
Supported
Twilio
Supported
Free Inbound SMS
Telnyx
Supported
Twilio
Not Supported
Concatenation
Telnyx
Supported
Twilio
Supported
Cost
Dedicated Number
Telnyx
$1/ month
Twilio
$1/month
Incoming SMS
Telnyx
FREE
Twilio
$0.00075/message
Outgoing SMS
Telnyx
$0.067/ message
Twilio
$0.00075/message
Security
Encryption
Telnyx
Twilio
Certification
Telnyx
ISO/IEC 27001:2013
ISO/ IEC 27000
SOC 2 Type II
SOC I Type II
Twilio
ISO/IEC 27017
ISO/IEC 27001
ISO/IEC 27018
FIPS 140-2 Level 3
SOC 2
CSA STAR
Compliance
Telnyx
Twilio
Authentication IDs/Tokens
Telnyx
Yes
Twilio
Yes
Rate Limits
Outbound Throughput Limit Range
Telnyx
10 MPS
1 MPS
Twilio
Character Limits Accepted
Telnyx
160
Twilio
1600 Concatenated / 160
Features
Heading
Telnyx
Twilio
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Supported
Not Supported
Concatenation
Supported
Supported
Cost
Heading
Telnyx
Twilio
Dedicated Number
$1/ month
$1/month
Incoming SMS
FREE
$0.00075/message
Outgoing SMS
$0.067/ message
$0.00075/message
Security
Heading
Telnyx
Twilio
Encryption
Certification
ISO/IEC 27001:2013
ISO/ IEC 27000
SOC 2 Type II
SOC I Type II
ISO/IEC 27017
ISO/IEC 27001
ISO/IEC 27018
FIPS 140-2 Level 3
SOC 2
CSA STAR
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Telnyx
Twilio
Outbound Throughput Limit Range
10 MPS
1 MPS
Character Limits Accepted
160
1600 Concatenated / 160
Calculate your Savings, one step at a time!
Pros and Cons:
Telnyx vs Twilio (2024)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Telnyx
Pros
User-Friendly Interface
Users appreciate Telnyx's clean and easy-to-navigate interface, making it simple to manage their SIP trunks and services.
Reliability and Call Quality
Telnyx is known for its consistent and high-quality call connections, ensuring minimal dropped calls and interruptions.
Scalability
Telnyx offers scalable solutions, allowing users to adjust their SIP trunk capacity as their needs change, providing flexibility and cost-effectiveness.
Advanced Features
Telnyx provides a range of advanced features like real-time call analytics and detailed reporting, helping users monitor and optimize their telecom networks.
API Integration
Telnyx's API integration capabilities enable customization and automation, streamlining workflow and enhancing efficiency.
Cons
Porting Process
Some users have found the Local Number Portability (LNP) process with Telnyx to be frustrating, with rejected submissions and longer processing times.
Messaging API Permissions
Users have expressed a desire for more granular SMS API permissions to restrict access to specific numbers without the need for full account access.
Complicated SIM Card Setup
SIM card setup for IoT devices was reported as challenging and unreliable by some users, potentially requiring improvements.
Support Level Costs
While Telnyx offers 24/7 support for larger commitments, some users find it costly and believe it should be more accessible without higher minimum spending.
Limited International Number Availability
Some users have experienced difficulties in finding international numbers for purchase, with certain numbers not showing up in search results as expected.
Twilio
Pros
Wide Range of features
Twilio offers a wide range of features for communication, including SMS, MMS, voice, and video calling.
Easy to use
Twilio is easy to use, even for beginners. The documentation is clear and concise, and there are many tutorials available online.
Scalable
Twilio is scalable, so you can easily add more users or channels as your business grows.
Global Reach
Twilio has a global reach, so you can communicate with customers all over the world.
Cons
High learning curve
Twilio can have a high learning curve, especially for complex features like two-factor authentication and call routing.
Not as user-friendly as some competitors
Some competitors, such as RingCentral and Vonage, have more user-friendly interfaces.
Can be expensive for high-volume usage
If you have a high volume of SMS or voice calls, Twilio can be expensive.
Heading
Pros
Cons
Telnyx
User-Friendly Interface
Users appreciate Telnyx's clean and easy-to-navigate interface, making it simple to manage their SIP trunks and services.
Reliability and Call Quality
Telnyx is known for its consistent and high-quality call connections, ensuring minimal dropped calls and interruptions.
Scalability
Telnyx offers scalable solutions, allowing users to adjust their SIP trunk capacity as their needs change, providing flexibility and cost-effectiveness.
Advanced Features
Telnyx provides a range of advanced features like real-time call analytics and detailed reporting, helping users monitor and optimize their telecom networks.
API Integration
Telnyx's API integration capabilities enable customization and automation, streamlining workflow and enhancing efficiency.
Porting Process
Some users have found the Local Number Portability (LNP) process with Telnyx to be frustrating, with rejected submissions and longer processing times.
Messaging API Permissions
Users have expressed a desire for more granular SMS API permissions to restrict access to specific numbers without the need for full account access.
Complicated SIM Card Setup
SIM card setup for IoT devices was reported as challenging and unreliable by some users, potentially requiring improvements.
Support Level Costs
While Telnyx offers 24/7 support for larger commitments, some users find it costly and believe it should be more accessible without higher minimum spending.
Limited International Number Availability
Some users have experienced difficulties in finding international numbers for purchase, with certain numbers not showing up in search results as expected.
Twilio
Wide Range of features
Twilio offers a wide range of features for communication, including SMS, MMS, voice, and video calling.
Easy to use
Twilio is easy to use, even for beginners. The documentation is clear and concise, and there are many tutorials available online.
Scalable
Twilio is scalable, so you can easily add more users or channels as your business grows.
Global Reach
Twilio has a global reach, so you can communicate with customers all over the world.
High learning curve
Twilio can have a high learning curve, especially for complex features like two-factor authentication and call routing.
Not as user-friendly as some competitors
Some competitors, such as RingCentral and Vonage, have more user-friendly interfaces.
Can be expensive for high-volume usage
If you have a high volume of SMS or voice calls, Twilio can be expensive.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Telnyx
and
Twilio
firsthand
Reviews for
Telnyx
4.7
"
Telnyx the most reliable and affordable service for sms
Always found the telnyx service to be the most reliable and affordable out of all its competitors. Ease of use when setting up the API and also wonderful customer service that responds very promptly and accurately. If you do not have a business account, which I did the mistake of setting up with before I knew they had the business account option, you need to validate yourself with official government issued documents.
Mark B.
Small Business Owner
"
Improvements of Customer Success engagement, initiatives and insights!
Lower Overall Costs than the competition for SMS/Messaging services with good baseline reliability, as well as Customer Success engagement via dedicated Account Executives, have been the key factors that differentiate Telnyx and which have kept us on as clients. Also, nice effort is put into providing and updating quality Blogs, Articles and Documentation
Andrew A.
Senior Developer
Reviews for
Twilio
4.3
"
Reliable for our programmable SMS needs!
I like how Twilio drives our user authentication process through a single API that does the job of an otp ( one-time password ), while also guarding our verification process against artificially inflated traffic attacks by continuously monitoring our current and previous sms traffic behaviour. Twilio has consistently not only met but often surpasses the requirements and expectations.
Juliano V.
Software Engineering Manager
"
Go to for your Authentication!
Very easy to use, with a ton of information available on how certain functions work and why. The help center is very comprehensive such that a beginner could navigate the platform with just research. Navigation through different parts of the platform can prove to be difficult due to some of the placements of things not being as intuitive as others. this makes brand management a bit more difficult.
Madison T.
Digital Marketing Analyst
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