vs.

MessageBird

vs

Exotel

?

Looking for which SMS provider will be the best for your use case among

MessageBird

vs

Exotel

?

Compare

MessageBird

vs

Exotel

head-to-head on factors such as their

features, pricing, latency, deliverability and more.

Integrate now

A Quick Introduction

Introducing

MessageBird vs Exotel (2023)

,

two industry leading SMS vendors that are transforming the way businesses connect with their audience

What is

MessageBird

?

MessageBird is a cloud-based communication platform that enables businesses to send and receive SMS, voice, and chat messages with their customers through a simple API. Let's check it regarding cost, features, security, reliability, and more.

What is

Exotel

?

Exotel is a prominent SMS provider offering comprehensive communication solutions, including SMS, voice, and cloud telephony services, to empower businesses with efficient customer engagement and communication. Let's check how Karix fares against other SMS vendors.

What is

MessageBird

?

MessageBird is a cloud-based communication platform that enables businesses to send and receive SMS, voice, and chat messages with their customers through a simple API. Let's check it regarding cost, features, security, reliability, and more.

What is

Exotel

?

Exotel is a prominent SMS provider offering comprehensive communication solutions, including SMS, voice, and cloud telephony services, to empower businesses with efficient customer engagement and communication. Let's check how Karix fares against other SMS vendors.

Comparative Guide:

MessageBird vs Exotel (2023)

In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.

Features

Interactive Voice Response

MessageBird

Supported

Exotel

Supported

Recording and Transcriptions

MessageBird

Supported

Exotel

Supported

Carrier Route Optimization

MessageBird

Supported

Exotel

Supported

Free Inbound SMS

MessageBird

Supported

Exotel

Supported

Concatenation

MessageBird

Supported

Exotel

Supported

Cost

Dedicated Number

MessageBird

$1/month

Exotel

$1/ month
Incoming SMS

MessageBird

FREE

Exotel

FREE
Outgoing SMS

MessageBird

$0.0071/message

Exotel

$0.0022/ message

Security

Encryption

MessageBird

TLS

Exotel

TLS 1.2
Certification

MessageBird

ISO/IEC 27001:2013
SOC 2 Type II

Exotel

ISO/IEC 27001:2013
Compliance

MessageBird

GDPR
Dutch ACM

Exotel

NA
Authentication IDs/Tokens

MessageBird

Yes

Exotel

Yes

Rate Limits

Outbound Throughput Limit Range

MessageBird

1 MPS
1 MPS

Exotel

Character Limits Accepted

MessageBird

160

Exotel

160

Features

Cost

Security

Rate Limits

Calculate your Savings, one step at a time!

SMS Price Comparison Calculator

Step 1: Choose Numbers

What numbers will you use to send and receive messages?

Step 2: SMS Sending

How many SMS messages will you be sending per month?

Step 3: SMS Receiving

How many SMS messages are you expecting to receive per month?

Price Comparison

MessageBird

$0.00

Exotel

$0.00

Pros and Cons:

MessageBird vs Exotel (2023)

Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.

MessageBird

Wide range of communication channels

MessageBird offers various communication channels like WhatsApp, SMS APIs, ChatBot, SIP Trunk, and Google Business Messages, allowing businesses to reach their customers through multiple platforms.

Omnichannel inbox

MessageBird provides an omnichannel inbox, allowing businesses to manage customer inquiries from different channels in one place, streamlining communication and improving efficiency.

Integration capabilities

MessageBird easily integrates with other solutions, making it a convenient choice for businesses looking to connect with their existing systems or platforms.

Automation features

The platform offers practical and efficient integrations, unifying services in one place and directing them to the exact sector, allowing businesses to automate processes and manage customer interactions effectively.

WhatsApp API support

Users appreciate the support for WhatsApp API, enabling them to interact with customers on one of the most popular messaging platforms.

Pricing structure

Some users find the pricing structure to be a bit high compared to other service providers, which may be a concern for businesses on a tight budget

Complexity in API configuration

Users report that the configuration of some APIs can be challenging for non-technical users, making it difficult to set up certain features without proper support.

Limited control over WhatsApp APIs

Users note that MessageBird does not have complete control over WhatsApp APIs, and users have to create an account on Meta and get approval, which might be time-consuming.

Slow API response

Some users mention that the API response time can be slow at times, which may impact real-time communication with customers.

Lack of clarity in error messages

Some users point out that error messages are not always clear, making it challenging to troubleshoot issues effectively.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Heading

Pros

Cons

MessageBird

Wide range of communication channels

MessageBird offers various communication channels like WhatsApp, SMS APIs, ChatBot, SIP Trunk, and Google Business Messages, allowing businesses to reach their customers through multiple platforms.

Omnichannel inbox

MessageBird provides an omnichannel inbox, allowing businesses to manage customer inquiries from different channels in one place, streamlining communication and improving efficiency.

Integration capabilities

MessageBird easily integrates with other solutions, making it a convenient choice for businesses looking to connect with their existing systems or platforms.

Automation features

The platform offers practical and efficient integrations, unifying services in one place and directing them to the exact sector, allowing businesses to automate processes and manage customer interactions effectively.

WhatsApp API support

Users appreciate the support for WhatsApp API, enabling them to interact with customers on one of the most popular messaging platforms.

Pricing structure

Some users find the pricing structure to be a bit high compared to other service providers, which may be a concern for businesses on a tight budget

Complexity in API configuration

Users report that the configuration of some APIs can be challenging for non-technical users, making it difficult to set up certain features without proper support.

Limited control over WhatsApp APIs

Users note that MessageBird does not have complete control over WhatsApp APIs, and users have to create an account on Meta and get approval, which might be time-consuming.

Slow API response

Some users mention that the API response time can be slow at times, which may impact real-time communication with customers.

Lack of clarity in error messages

Some users point out that error messages are not always clear, making it challenging to troubleshoot issues effectively.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Real Voices, Real Experiences

Don't just take our word for it. Hear directly from users on G2 who have used

MessageBird

and

Exotel

firsthand

Reviews for
MessageBird
4.2
"

Brilliant Unified Platform!

Being able to interact with our clients via their preferred platforms, using a single API is incredibly efficient, and saves us a lot of work and headaches. It's helpful also for sending through notifications for updates on their services or orders with us. Our only issue with MessageBird is that there is no monthly billing invoice/statement.

Markus S.

Software Engineer

"

If you need to integrate SMS services, this is the one!

Message bird has an impressive yet simple user interface, which allows you to configure all the necessary aspects to integrate Whatsapp, social network messaging and text messages. However, I think that an opportunity for improvement is to be able to quickly make the user who logs in for the first time understand where to click to go to the inbox.

Jesus G.

Growth Hacker

Reviews for
Exotel
4.4
"

Good cloud telephone service provider!

Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.

Siraj U.

Product Marketing Manager

"

Exotel products are great for startups!

We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.

Abhishek K

VP, Technology Development

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Implement a powerful stack for your notifications
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