vs.
Twilio
vs
Plivo
?
Looking for which SMS provider will be the best for your use case among
Twilio
vs
Plivo
?
Compare
Twilio
vs
Plivo
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
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A Quick Introduction
Introducing
Twilio vs Plivo (2023)
,
two industry leading SMS vendors that are transforming the way businesses connect with their audience
What is
Twilio
?
Twilio is a cloud communication platform that enables businesses to send real-time SMS notifications to their customers. Let's check how Twiio compares against other SMS vendors in terms of cost, features, security, reliability and more.
What is
Twilio
?
Twilio is a cloud communication platform that enables businesses to send real-time SMS notifications to their customers. Let's check how Twiio compares against other SMS vendors in terms of cost, features, security, reliability and more.
Comparative Guide:
Twilio vs Plivo (2023)
In a market flooded with SMS providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
Features
Interactive Voice Response
Twilio
Supported
Plivo
Supported
Recording and Transcriptions
Twilio
Supported
Plivo
Supported
Carrier Route Optimization
Twilio
Supported
Plivo
Supported
Free Inbound SMS
Twilio
Not Supported
Plivo
Not Supported
Concatenation
Twilio
Supported
Plivo
Supported
Cost
Dedicated Number
Twilio
$1/month
Plivo
$1/month
Incoming SMS
Twilio
$0.00075/message
Plivo
$0.0065/ message
Outgoing SMS
Twilio
$0.00075/message
Plivo
$0.0065/ message
Security
Encryption
Twilio
Plivo
Certification
Twilio
ISO/IEC 27017
CSA STAR
FIPS 140-2 Level 3
ISO/IEC 27001
ISO/IEC 27018
SOC 2
Plivo
SOC 2
Compliance
Twilio
Plivo
Authentication IDs/Tokens
Twilio
Yes
Plivo
Yes
Rate Limits
Outbound Throughput Limit Range
Twilio
1 MPS
0.25-100 MPS
Plivo
Character Limits Accepted
Twilio
1600 Concatenated / 160
Plivo
1600 Concatenated/ 160
Features
Heading
Twilio
Plivo
Interactive Voice Response
Supported
Supported
Recording and Transcriptions
Supported
Supported
Carrier Route Optimization
Supported
Supported
Free Inbound SMS
Not Supported
Not Supported
Concatenation
Supported
Supported
Cost
Heading
Twilio
Plivo
Dedicated Number
$1/month
$1/month
Incoming SMS
$0.00075/message
$0.0065/ message
Outgoing SMS
$0.00075/message
$0.0065/ message
Security
Heading
Twilio
Plivo
Encryption
Certification
ISO/IEC 27017
CSA STAR
FIPS 140-2 Level 3
ISO/IEC 27001
ISO/IEC 27018
SOC 2
SOC 2
Compliance
Authentication IDs / Tokens
Yes
Yes
Rate Limits
Heading
Twilio
Plivo
Outbound Throughput Limit Range
1 MPS
0.25-100 MPS
Character Limits Accepted
1600 Concatenated / 160
1600 Concatenated/ 160
Calculate your Savings, one step at a time!
Pros and Cons:
Twilio vs Plivo (2023)
Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Twilio
Pros
Wide Range of features
Twilio offers a wide range of features for communication, including SMS, MMS, voice, and video calling.
Easy to use
Twilio is easy to use, even for beginners. The documentation is clear and concise, and there are many tutorials available online.
Scalable
Twilio is scalable, so you can easily add more users or channels as your business grows.
Global Reach
Twilio has a global reach, so you can communicate with customers all over the world.
Cons
High learning curve
Twilio can have a high learning curve, especially for complex features like two-factor authentication and call routing.
Not as user-friendly as some competitors
Some competitors, such as RingCentral and Vonage, have more user-friendly interfaces.
Can be expensive for high-volume usage
If you have a high volume of SMS or voice calls, Twilio can be expensive.
Plivo
Pros
Robust API
Plivo offers a robust and easy-to-use API for Voice and SMS communication. This makes it a good choice for developers who want to integrate communication features into their applications.
Flexible BYOC Options
Plivo offers flexible BYOC (Bring Your Own Carrier) options, which allows businesses to use their own carriers for voice and SMS traffic. This can save businesses money on their communication costs.
Diverse Local Number Support
Plivo supports a diverse range of local numbers, which makes it a good choice for businesses that want to reach customers in multiple countries.
Good Pricing
Plivo offers competitive pricing for its services. This makes it a good choice for businesses on a budget.
Intuitive User Interface
Plivo's user interface is easy to use and navigate. This makes it a good choice for businesses of all sizes.
Cons
Customer Support
Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.
Limited Features
Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.
Security Breaches
Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.
Heading
Pros
Cons
Twilio
Wide Range of features
Twilio offers a wide range of features for communication, including SMS, MMS, voice, and video calling.
Easy to use
Twilio is easy to use, even for beginners. The documentation is clear and concise, and there are many tutorials available online.
Scalable
Twilio is scalable, so you can easily add more users or channels as your business grows.
Global Reach
Twilio has a global reach, so you can communicate with customers all over the world.
High learning curve
Twilio can have a high learning curve, especially for complex features like two-factor authentication and call routing.
Not as user-friendly as some competitors
Some competitors, such as RingCentral and Vonage, have more user-friendly interfaces.
Can be expensive for high-volume usage
If you have a high volume of SMS or voice calls, Twilio can be expensive.
Plivo
Robust API
Plivo offers a robust and easy-to-use API for Voice and SMS communication. This makes it a good choice for developers who want to integrate communication features into their applications.
Flexible BYOC Options
Plivo offers flexible BYOC (Bring Your Own Carrier) options, which allows businesses to use their own carriers for voice and SMS traffic. This can save businesses money on their communication costs.
Diverse Local Number Support
Plivo supports a diverse range of local numbers, which makes it a good choice for businesses that want to reach customers in multiple countries.
Good Pricing
Plivo offers competitive pricing for its services. This makes it a good choice for businesses on a budget.
Intuitive User Interface
Plivo's user interface is easy to use and navigate. This makes it a good choice for businesses of all sizes.
Customer Support
Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.
Limited Features
Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.
Security Breaches
Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.
Real Voices, Real Experiences
Don't just take our word for it. Hear directly from users on G2 who have used
Twilio
and
Plivo
firsthand
Reviews for
Twilio
4.3
"
Reliable for our programmable SMS needs!
I like how Twilio drives our user authentication process through a single API that does the job of an otp ( one-time password ), while also guarding our verification process against artificially inflated traffic attacks by continuously monitoring our current and previous sms traffic behaviour. Twilio has consistently not only met but often surpasses the requirements and expectations.
Juliano V.
Software Engineering Manager
"
Go to for your Authentication!
Very easy to use, with a ton of information available on how certain functions work and why. The help center is very comprehensive such that a beginner could navigate the platform with just research. Navigation through different parts of the platform can prove to be difficult due to some of the placements of things not being as intuitive as others. this makes brand management a bit more difficult.
Madison T.
Digital Marketing Analyst
Reviews for
Plivo
4.5
"
So far, so good!
Plivo is a pretty easy platform to understand, especially with a background of working at a SaaS company. Plivo is our chosen SMS provider for our advocate/supporter activation texts - I haven't had any need to reach out to support, though, so I can't comment on their customer service level. Similarly to most SaaS softwares, there are SO many ways to do the same thing.
Becca P.
SaaS Customer Success Enablement
"
A handy tool for life and business!
I like the simplicity. Plivo has a lot of docs, integration libraries and ways to use in business and life scenarios. And this makes it awesome tool for everyday tasks (like call forwarding) and for real business cases (like complex ivrs and so on). It not related to Plivo, but sometimes there are issues with sms A numbers, ability to change call A numbers, but it's all about call providers, and service cannot be responsible for that.
Alexander R.
Software Engineer
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