vs.
vs.

Vonage

vs

Sinch

vs

Exotel

?

Looking for which Email provider will be the best for your use case among

Vonage

vs

Sinch

vs

Exotel

?

Compare

Vonage

vs

Sinch

vs

Exotel

head-to-head on factors such as their

features, pricing, latency, deliverability and more.

Integrate now

A Quick Introduction

Introducing

Vonage

vs

Sinch

vs

Exotel

,

two industry leading Email vendors that are transforming the way businesses connect with their audience

What is

Heading

?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What is

Heading

?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Comparative Guide:

Vonage V/S Sinch V/S Exotel Comparison: Which SMS Provider Is Better In 2024?

In a market flooded with Email providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.

Features

Interactive Voice Response

Vonage

Supported

Sinch

Supported

Exotel

Supported

Recording and Transcriptions

Vonage

Supported

Sinch

Supported

Exotel

Supported

Carrier Route Optimization

Supported

Supported

Exotel

Sinch

Vonage

Supported

Free Inbound SMS

Not Supported

Sinch

Not Supported

Exotel

Vonage

Supported

Concatenation

Supported

Sinch

Supported

Exotel

Vonage

Supported

Cost

Dedicated Number

Vonage

$0.99/month

Sinch

$1/month

Exotel

$1/ month
Incoming SMS

Vonage

$0.0063/ message

Sinch

$0.00078/ message

Exotel

FREE
Outgoing SMS
$0.0068/ message
$0.00078/ message

Exotel

Sinch

Vonage

$0.0022/ message

Security

Encryption

Vonage

TLS
AES 256

Sinch

TLS
AES 256

Exotel

TLS 1.2
Certification

Vonage

ISO/IEC 27001:2013

Sinch

ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II

Exotel

ISO/IEC 27001:2013
Compliance
HIPPA
HIPPA
PCI DSS

Exotel

Sinch

Vonage

NA
Authentication IDs / Tokens
Yes
Yes

Exotel

Sinch

Vonage

Yes

Rate Limits

Outbound Throughput Limit Range

Vonage

1-100 MPS

Sinch

1-100 MPS

Exotel

1 MPS
Character Limits Accepted

Vonage

3200 Concatenated/ 160

Sinch

2000 Concatenated / 160

Exotel

160

Features

Heading

Vonage

Sinch

Exotel

Interactive Voice Response

Supported

Supported

Supported

Recording and Transcriptions

Supported

Supported

Supported

Carrier Route Optimization

Supported

Supported

Supported

Free Inbound SMS

Not Supported

Not Supported

Supported

Concatenation

Supported

Supported

Supported

Cost

Heading

Vonage

Sinch

Exotel

Dedicated Number
$0.99/month
$1/month
$1/ month
Incoming SMS
$0.0063/ message
$0.00078/ message
FREE
Outgoing SMS
$0.0068/ message
$0.00078/ message
$0.0022/ message

Security

Heading

Vonage

Sinch

Exotel

Encryption
TLS
AES 256
TLS
AES 256
TLS 1.2
Certification
ISO/IEC 27001:2013
ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II
ISO/IEC 27001:2013
Compliance
HIPPA
HIPPA
PCI DSS
NA
Authentication IDs / Tokens
Yes
Yes
Yes

Rate Limits

Heading

Vonage

Sinch

Exotel

Outbound Throughput Limit Range
1-100 MPS
1-75 MPS
1 MPS
Character Limits Accepted
3200 Concatenated/ 160
2000 Concatenated / 160
160

Calculate your Savings, one step at a time!

Pros and Cons:

Vonage

vs

Sinch

vs

Exotel

Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.

Vonage

Extended Features

Vonage API provides an array of extended features to manage SMS and voice calls, enhancing communication capabilities.

Quick Delivery Response

The API offers fast delivery response, ensuring messages reach recipients promptly and reliably.

Affordable Pricing

Users appreciate the competitive pricing, making it a cost-effective choice for SMS and voice communication needs.

Easy Integration

The platform is user-friendly, and the API documentation provided is excellent, making it easy to integrate with different programming languages.

Reliable Service

Vonage is praised for its stability and reliability, ensuring a seamless communication experience for businesses.

Non-intutive Dashboard

Some users find the dashboard confusing and difficult to use, especially during API integration.

Integration Difficulty

A few users have found the initial API integration process to be somewhat intimidating, which may require a learning curve.

Limited Billing Options

Users have requested more flexibility in billing options, such as providing the billing in USD instead of Euro.

SMS Delivery to Specific Countries

The cost of sending SMS to some countries, especially in the Middle East, has been highlighted as relatively expensive.

Lack of Analytics

Some users have mentioned the need for better analytics capabilities to track and analyze communication data effectively.

Sinch

Extended Features

Vonage API provides an array of extended features to manage SMS and voice calls, enhancing communication capabilities.

Quick Delivery Response

The API offers fast delivery response, ensuring messages reach recipients promptly and reliably.

Affordable Pricing

Users appreciate the competitive pricing, making it a cost-effective choice for SMS and voice communication needs.

Easy Integration

The platform is user-friendly, and the API documentation provided is excellent, making it easy to integrate with different programming languages.

Reliable Service

Vonage is praised for its stability and reliability, ensuring a seamless communication experience for businesses.

Slow Customer Support Response

Some users have experienced delays in customer support response times, leading to frustration during issue resolution.

Disconnected Internal Processes

There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.

Non-Competitive Pricing in Some Areas

While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.

Limited Custom Coding Support

Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.

Not All Services Integrated Seamlessly

As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Heading

Pros

Cons

Vonage

Extended Features

Vonage API provides an array of extended features to manage SMS and voice calls, enhancing communication capabilities.

Quick Delivery Response

The API offers fast delivery response, ensuring messages reach recipients promptly and reliably.

Affordable Pricing

Users appreciate the competitive pricing, making it a cost-effective choice for SMS and voice communication needs.

Easy Integration

The platform is user-friendly, and the API documentation provided is excellent, making it easy to integrate with different programming languages.

Reliable Service

Vonage is praised for its stability and reliability, ensuring a seamless communication experience for businesses.

Non-intutive Dashboard

Some users find the dashboard confusing and difficult to use, especially during API integration.

Integration Difficulty

A few users have found the initial API integration process to be somewhat intimidating, which may require a learning curve.

Limited Billing Options

Users have requested more flexibility in billing options, such as providing the billing in USD instead of Euro.

SMS Delivery to Specific Countries

The cost of sending SMS to some countries, especially in the Middle East, has been highlighted as relatively expensive.

Lack of Analytics

Some users have mentioned the need for better analytics capabilities to track and analyze communication data effectively.

Sinch

Reliable Service

Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.

Comprehensive Analytics

The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.

Supportive Account Management

Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.

Extensive Coverage

Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.

Competitive Pricing

Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.

Slow Customer Support Response

Some users have experienced delays in customer support response times, leading to frustration during issue resolution.

Disconnected Internal Processes

There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.

Non-Competitive Pricing in Some Areas

While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.

Limited Custom Coding Support

Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.

Not All Services Integrated Seamlessly

As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Real Voices, Real Experiences

Don't just take our word for it. Hear directly from users on G2 who have used

Vonage

,

Sinch

and

Exotel

firsthand

Reviews for
Vonage
4.3
"

Happy experience with Vonage SMS!

The Vonage API has an extended features to manage SMS, Voice Calls using the API provided by Vonage API. The API always has a quick delivery response & transition routes. The Vonage dashboard looks clumsy and it always makes me feel difficult about integrating the API. It can be much easy & the User Experience should be simplified.

Vardhan M.

Small Business Owner

"

Go to for your Authentication!

The documentation is very easy for our developers to understand and integrate within our platform. When we have questions or need assistance, we are able to get direct support. When it comes to support tickets, due to the way we are structured, sometimes it can route to the wrong team.

Michael G.

Platform Experience

Reviews for
Sinch
4.3
"

An absolute pleasure to work with for SMS needs!

Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership. The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market

Jacqueline C.

Product Manager

"

Unreliable Business Partner!

We were attempting to address gaps in our other providers' coverage, but we have realized it was better to work with those partners to address delivery issues rather than rely on Sinch. Our other partners make it much easier to pull real-time data via API, and we also have a much better business relationship with them. On balance, the negatives outweigh the positives in our relationship with Sinch.

Verified User

Mid-Market Company

Reviews for
Exotel
4.4
"

Good cloud telephone service provider!

Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.

Siraj U.

Product Marketing Manager

"

Exotel products are great for startups!

We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.

Abhishek K

VP, Technology Development

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