vs.
vs.

Ooma

vs

Sinch

vs

Exotel

?

Looking for which Email provider will be the best for your use case among

Ooma

vs

Sinch

vs

Exotel

?

Compare

Ooma

vs

Sinch

vs

Exotel

head-to-head on factors such as their

features, pricing, latency, deliverability and more.

Integrate now

A Quick Introduction

Introducing

Ooma

vs

Sinch

vs

Exotel

,

two industry leading Email vendors that are transforming the way businesses connect with their audience

What is

Heading

?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What is

Heading

?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Comparative Guide:

Ooma V/S Sinch V/S Exotel Comparison: Which SMS Provider Is Better In 2024?

In a market flooded with Email providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.

Features

Interactive Voice Response

Ooma

Supported

Sinch

Supported

Exotel

Supported

Recording and Transcriptions

Ooma

Supported

Sinch

Supported

Exotel

Supported

Carrier Route Optimization

Not Supported

Supported

Exotel

Sinch

Ooma

Supported

Free Inbound SMS

Supported

Sinch

Not Supported

Exotel

Ooma

Supported

Concatenation

Supported

Sinch

Supported

Exotel

Ooma

Supported

Cost

Dedicated Number

Ooma

$4.99/ month

Sinch

$1/month

Exotel

$1/ month
Incoming SMS

Ooma

Monthly Bundled Plan

Sinch

$0.00078/ message

Exotel

FREE
Outgoing SMS
Monthly Bundled Plan
$0.00078/ message

Exotel

Sinch

Ooma

$0.0022/ message

Security

Encryption

Ooma

TLS

Sinch

TLS
AES 256

Exotel

TLS 1.2
Certification

Ooma

UL 864

Sinch

ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II

Exotel

ISO/IEC 27001:2013
Compliance
GDPR
EEA
HIPPA
PCI DSS

Exotel

Sinch

Ooma

NA
Authentication IDs / Tokens
Yes
Yes

Exotel

Sinch

Ooma

Yes

Rate Limits

Outbound Throughput Limit Range

Ooma

NA

Sinch

NA

Exotel

1 MPS
Character Limits Accepted

Ooma

2048 Concatenated/ 160

Sinch

2000 Concatenated / 160

Exotel

160

Features

Heading

Ooma

Sinch

Exotel

Interactive Voice Response

Supported

Supported

Supported

Recording and Transcriptions

Supported

Supported

Supported

Carrier Route Optimization

Not Supported

Supported

Supported

Free Inbound SMS

Supported

Not Supported

Supported

Concatenation

Supported

Supported

Supported

Cost

Heading

Ooma

Sinch

Exotel

Dedicated Number
$4.99/ month
$1/month
$1/ month
Incoming SMS
Monthly Bundled Plan
$0.00078/ message
FREE
Outgoing SMS
Monthly Bundled Plan
$0.00078/ message
$0.0022/ message

Security

Heading

Ooma

Sinch

Exotel

Encryption
TLS
TLS
AES 256
TLS 1.2
Certification
UL 864
ISO/ IEC 27001 - 2022
ISO 9001:2015
SOC 2 Type II
ISO/IEC 27001:2013
Compliance
GDPR
EEA
HIPPA
PCI DSS
NA
Authentication IDs / Tokens
Yes
Yes
Yes

Rate Limits

Heading

Ooma

Sinch

Exotel

Outbound Throughput Limit Range
NA
1-75 MPS
1 MPS
Character Limits Accepted
2048 Concatenated/ 160
2000 Concatenated / 160
160

Calculate your Savings, one step at a time!

Pros and Cons:

Ooma

vs

Sinch

vs

Exotel

Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.

Ooma

Easy Setup

Users found the setup process for Ooma Office to be straightforward and hassle-free.

Cost Savings

Ooma Office helped businesses save money compared to traditional phone services.

Mobile App

The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.

Voicemail to Email

Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.

Customer Support

Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.

Inconsistent Call Quality

Some users reported occasional issues with call quality, including lags and problems with the softphone.

Limited Fax Functionality

Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.

Complex Number Porting

Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.

Desktop App Integration

Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.

Sinch

Easy Setup

Users found the setup process for Ooma Office to be straightforward and hassle-free.

Cost Savings

Ooma Office helped businesses save money compared to traditional phone services.

Mobile App

The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.

Voicemail to Email

Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.

Customer Support

Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.

Slow Customer Support Response

Some users have experienced delays in customer support response times, leading to frustration during issue resolution.

Disconnected Internal Processes

There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.

Non-Competitive Pricing in Some Areas

While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.

Limited Custom Coding Support

Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.

Not All Services Integrated Seamlessly

As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Heading

Pros

Cons

Ooma

Easy Setup

Users found the setup process for Ooma Office to be straightforward and hassle-free.

Cost Savings

Ooma Office helped businesses save money compared to traditional phone services.

Mobile App

The mobile app allows users to make and receive calls using the business phone number on their smartphones, enhancing mobility and flexibility.

Voicemail to Email

Ooma Office sends voicemails as email attachments, making it convenient for users to access and manage messages.

Customer Support

Many users praised the customer support provided by Ooma Office, highlighting quick and helpful assistance.

Inconsistent Call Quality

Some users reported occasional issues with call quality, including lags and problems with the softphone.

Limited Fax Functionality

Users mentioned that the fax feature could be improved, such as adding cover pages and allowing multiple files to be uploaded.

Complex Number Porting

Porting old numbers to Ooma Office was described as easy, but some users had difficulties retaining their old extensions due to the requirement for 4-digit extensions.

Desktop App Integration

Users expressed a desire for better integration with productivity tools like Google Contacts, Drive, and Calendar within the desktop app.

Sinch

Reliable Service

Users appreciate the stable and reliable nature of Sinch's SMS and WhatsApp services, ensuring messages reach recipients promptly.

Comprehensive Analytics

The platform offers detailed analytics and reporting, providing valuable insights into message delivery and user engagement.

Supportive Account Management

Sinch is commended for its helpful and responsive account management team, which assists with various queries and issues.

Extensive Coverage

Sinch provides good coverage for A2P (Application-to-Person) SMS, making it suitable for businesses with global communication needs.

Competitive Pricing

Clients find Sinch's pricing to be competitive, offering cost-effective solutions for SMS and WhatsApp communication.

Slow Customer Support Response

Some users have experienced delays in customer support response times, leading to frustration during issue resolution.

Disconnected Internal Processes

There have been instances where the communication between different teams within Sinch seems disjointed, affecting the speed of processing.

Non-Competitive Pricing in Some Areas

While generally competitive, there have been cases where Sinch's pricing was not as competitive as other providers in certain regions.

Limited Custom Coding Support

Users have expressed a desire for more in-depth support in custom coding, especially when facing technical challenges.

Not All Services Integrated Seamlessly

As Sinch acquires new companies and services, some clients have found the integration of these services to be somewhat challenging or slow.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Real Voices, Real Experiences

Don't just take our word for it. Hear directly from users on G2 who have used

Ooma

,

Sinch

and

Exotel

firsthand

Reviews for
Ooma
4.5
"

Great service at a great price!

Tons of services available for a great low price. Highly recommend for small businesses who need the ability to have all the features of an enterprise system at a fraction of the price!

Verified User

Small Business

"

Good but a little lacking!

The best thing about Ooma is the great and helpful customer service. Every time I have a problem the customer service department is there to help and provide support. There desktop office phones are also very good quality and the voice is very clear. SMS/Text messaging is unreliable sometimes

Teddy F.

Small Business

Reviews for
Sinch
4.5
"

An absolute pleasure to work with for SMS needs!

Everyone at Sinch that I've worked with has been extremely responsive, whether it is questions about adding additional features, or supporting our end users, to even handling billing issues; this level of responsiveness really establishes a strong business parnership. The biggest downside in our experience has been cost, where we have seen some other vendors be a little more competitive in the market

Jacqueline C.

Product Manager

"

Unreliable Business Partner!

We were attempting to address gaps in our other providers' coverage, but we have realized it was better to work with those partners to address delivery issues rather than rely on Sinch. Our other partners make it much easier to pull real-time data via API, and we also have a much better business relationship with them. On balance, the negatives outweigh the positives in our relationship with Sinch.

Verified User

Mid-Market Company

Reviews for
Exotel
4.4
"

Good cloud telephone service provider!

Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.

Siraj U.

Product Marketing Manager

"

Exotel products are great for startups!

We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.

Abhishek K

VP, Technology Development

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Implement a powerful stack for your notifications

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