vs.
vs.

Ring Central

vs

Plivo

vs

Exotel

?

Looking for which Email provider will be the best for your use case among

Ring Central

vs

Plivo

vs

Exotel

?

Compare

Ring Central

vs

Plivo

vs

Exotel

head-to-head on factors such as their

features, pricing, latency, deliverability and more.

Integrate now

A Quick Introduction

Introducing

Ring Central

vs

Plivo

vs

Exotel

,

two industry leading Email vendors that are transforming the way businesses connect with their audience

What is

Heading

?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

What is

Heading

?

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Comparative Guide:

Ring Central V/S Plivo V/S Exotel Comparison: Which SMS Provider Is Better In 2024?

In a market flooded with Email providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.

Features

Interactive Voice Response

Ring Central

Supported

Plivo

Supported

Exotel

Supported

Recording and Transcriptions

Ring Central

Supported

Plivo

Supported

Exotel

Supported

Carrier Route Optimization

Supported

Supported

Exotel

Plivo

Ring Central

Supported

Free Inbound SMS

Not Supported

Plivo

Not Supported

Exotel

Ring Central

Supported

Concatenation

Supported

Plivo

Supported

Exotel

Ring Central

Supported

Cost

Dedicated Number

Ring Central

Monthly Bundled Plan

Plivo

$1/month

Exotel

$1/ month
Incoming SMS

Ring Central

$0.0085/ message

Plivo

$0.0065/ message

Exotel

FREE
Outgoing SMS
$0.0085/ message
$0.0065/ message

Exotel

Plivo

Ring Central

$0.0022/ message

Security

Encryption

Ring Central

AES 256

Plivo

TLS/ HTTP
AES 256

Exotel

TLS 1.2
Certification

Ring Central

ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
SSAE 16
SOC I Type II
SOC 2 Type II

Plivo

SOC 2

Exotel

ISO/IEC 27001:2013
Compliance
HIPPA
GDPR
GDPR
HIPPA
PCI DSS

Exotel

Plivo

Ring Central

NA
Authentication IDs / Tokens
Yes
Yes

Exotel

Plivo

Ring Central

Yes

Rate Limits

Outbound Throughput Limit Range

Ring Central

10 MPS

Plivo

10 MPS

Exotel

1 MPS
Character Limits Accepted

Ring Central

160

Plivo

1600 Concatenated/ 160

Exotel

160

Features

Heading

Ring Central

Plivo

Exotel

Interactive Voice Response

Supported

Supported

Supported

Recording and Transcriptions

Supported

Supported

Supported

Carrier Route Optimization

Supported

Supported

Supported

Free Inbound SMS

Not Supported

Not Supported

Supported

Concatenation

Supported

Supported

Supported

Cost

Heading

Ring Central

Plivo

Exotel

Dedicated Number
Monthly Bundled Plan
$1/month
$1/ month
Incoming SMS
$0.0085/ message
$0.0065/ message
FREE
Outgoing SMS
$0.0085/ message
$0.0065/ message
$0.0022/ message

Security

Heading

Ring Central

Plivo

Exotel

Encryption
AES 256
TLS/ HTTP
AES 256
TLS 1.2
Certification
ISO/IEC 27001
ISO/IEC 27017
ISO/IEC 27018
SSAE 16
SOC I Type II
SOC 2 Type II
SOC 2
ISO/IEC 27001:2013
Compliance
HIPPA
GDPR
GDPR
HIPPA
PCI DSS
NA
Authentication IDs / Tokens
Yes
Yes
Yes

Rate Limits

Heading

Ring Central

Plivo

Exotel

Outbound Throughput Limit Range
10 MPS
0.25-100 MPS
1 MPS
Character Limits Accepted
160
1600 Concatenated/ 160
160

Calculate your Savings, one step at a time!

Pros and Cons:

Ring Central

vs

Plivo

vs

Exotel

Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.

Ring Central

Efficient Communication

RingCentral MVP offers a wide range of communication options, including messaging, video, and phone calls, making it easy for users to connect with others.

Customization

Users appreciate the ability to customize the system, such as choosing hold music and call handling options, allowing for a personalized experience.

Call Tracking

RingCentral MVP provides features for call tracking, making it easy to monitor and record calls, which can be beneficial for businesses.

Ease of Use

Many users find the platform easy to navigate and user-friendly, even for complex tasks like setting up call routing.

Unified Messaging

Users like having all their messages, including SMS, in one place, simplifying communication management.

Downtime

Some users reported frequent system outages or downtime, which disrupted their business operations.

Customer Service

While customer service representatives were often friendly, there were complaints about the amount of time spent on the phone with them to resolve issues.

Complex Configurations

Users mentioned that complex configurations could lead to accidental changes in settings, causing problems with call routing and transfers.

Cost

The cost of RingCentral MVP, particularly for text messaging plans, was a concern for some users, especially for small businesses.

Limited Support for Solopreneurs

Some solopreneurs felt limited by the requirement to have two lines to access certain features, impacting their overall cost.

Plivo

Efficient Communication

RingCentral MVP offers a wide range of communication options, including messaging, video, and phone calls, making it easy for users to connect with others.

Customization

Users appreciate the ability to customize the system, such as choosing hold music and call handling options, allowing for a personalized experience.

Call Tracking

RingCentral MVP provides features for call tracking, making it easy to monitor and record calls, which can be beneficial for businesses.

Ease of Use

Many users find the platform easy to navigate and user-friendly, even for complex tasks like setting up call routing.

Unified Messaging

Users like having all their messages, including SMS, in one place, simplifying communication management.

Customer Support

Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.

Limited Features

Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.

Security Breaches

Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Heading

Pros

Cons

Ring Central

Efficient Communication

RingCentral MVP offers a wide range of communication options, including messaging, video, and phone calls, making it easy for users to connect with others.

Customization

Users appreciate the ability to customize the system, such as choosing hold music and call handling options, allowing for a personalized experience.

Call Tracking

RingCentral MVP provides features for call tracking, making it easy to monitor and record calls, which can be beneficial for businesses.

Ease of Use

Many users find the platform easy to navigate and user-friendly, even for complex tasks like setting up call routing.

Unified Messaging

Users like having all their messages, including SMS, in one place, simplifying communication management.

Downtime

Some users reported frequent system outages or downtime, which disrupted their business operations.

Customer Service

While customer service representatives were often friendly, there were complaints about the amount of time spent on the phone with them to resolve issues.

Complex Configurations

Users mentioned that complex configurations could lead to accidental changes in settings, causing problems with call routing and transfers.

Cost

The cost of RingCentral MVP, particularly for text messaging plans, was a concern for some users, especially for small businesses.

Limited Support for Solopreneurs

Some solopreneurs felt limited by the requirement to have two lines to access certain features, impacting their overall cost.

Plivo

Robust API

Plivo offers a robust and easy-to-use API for Voice and SMS communication. This makes it a good choice for developers who want to integrate communication features into their applications.

Flexible BYOC Options

Plivo offers flexible BYOC (Bring Your Own Carrier) options, which allows businesses to use their own carriers for voice and SMS traffic. This can save businesses money on their communication costs.

Diverse Local Number Support

Plivo supports a diverse range of local numbers, which makes it a good choice for businesses that want to reach customers in multiple countries.

Good Pricing

Plivo offers competitive pricing for its services. This makes it a good choice for businesses on a budget.

Intuitive User Interface

Plivo's user interface is easy to use and navigate. This makes it a good choice for businesses of all sizes.

Customer Support

Some users have reported that Plivo's customer support is not as responsive or helpful as they would like.

Limited Features

Plivo may not offer as many advanced features as some of its competitors. This could limit its appeal for certain use cases.

Security Breaches

Plivo has been the victim of several security breaches in recent years. This has raised concerns about the security of its platform.

Exotel

Very good customer service

Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.

User-friendly interface

Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.

Customizable workflows

Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.

Reliable call quality

Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.

Comprehensive reporting

Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.

IVR limitations

Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.

International call connectivity

Some users have experienced delays in international call connections, which can be frustrating.

Lack of a mobile app

Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.

Support ticket system

Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.

Real Voices, Real Experiences

Don't just take our word for it. Hear directly from users on G2 who have used

Ring Central

,

Plivo

and

Exotel

firsthand

Reviews for
Ring Central
3.9
"

Great product for communication!

The features in here are fantastic! Messaging, video, and phone, including SMS. You can easily navigate to find what you need, see all of your messages in one place. The only thing I would change, is the ability to monitor callers participation in a visual aspect.

Crystal W.

Sales Manager

"

Great reliability and easy to use!

One of the key strengths of RingCentral MVP is its user-friendly interface, which makes it easy for employees to navigate and utilize its various features. Whether it's initiating video meetings, sending instant messages, or managing voicemail, the platform offers a streamlined experience that enhances productivity and collaboration.

Verified User

Small Business

Reviews for
Plivo
3.9
"

So far, so good!

Plivo is a pretty easy platform to understand, especially with a background of working at a SaaS company. Plivo is our chosen SMS provider for our advocate/supporter activation texts - I haven't had any need to reach out to support, though, so I can't comment on their customer service level. Similarly to most SaaS softwares, there are SO many ways to do the same thing.

Becca P.

SaaS Customer Success Enablement

"

A handy tool for life and business!

I like the simplicity. Plivo has a lot of docs, integration libraries and ways to use in business and life scenarios. And this makes it awesome tool for everyday tasks (like call forwarding) and for real business cases (like complex ivrs and so on). It not related to Plivo, but sometimes there are issues with sms A numbers, ability to change call A numbers, but it's all about call providers, and service cannot be responsible for that.

Alexander R.

Software Engineer

Reviews for
Exotel
4.4
"

Good cloud telephone service provider!

Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.

Siraj U.

Product Marketing Manager

"

Exotel products are great for startups!

We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.

Abhishek K

VP, Technology Development

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