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Looking for which Email provider will be the best for your use case among
Exotel
vs
Gupshup
vs
Bandwidth
?
Compare
Exotel
vs
Gupshup
vs
Bandwidth
head-to-head on factors such as their
features, pricing, latency, deliverability and more.
Introducing
Exotel
vs
Gupshup
vs
Bandwidth
,
two industry leading Email vendors that are transforming the way businesses connect with their audience
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.
A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!
Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.
In a market flooded with Email providers, selecting the one that suits your needs can be challenging. This comparative guide offers a swift overview of their offerings, making it easy for you to decide.
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Every choice comes with its trade-offs. Let's break down the advantages and disadvantages of the providers for a clear decision making.
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
Some users have experienced delays in international call connections, which can be frustrating.
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
A few users encountered errors and difficulties when integrating Gupshup with other software.
Some users felt that support response times could be improved, especially when dealing with urgent issues.
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Exporting data from Bandwidth's system is noted to be slow at times.
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
Users appreciate Exotel's prompt and helpful customer support, which has been a standout feature over the years.
Exotel's platform is easy to use, with a clean and straightforward user interface, making it accessible for various users.
Users like the ability to create customized call flows and IVR systems, allowing them to design their communication processes.
Exotel offers good call quality, ensuring that users can maintain clear and effective communication with their customers.
Exotel provides robust reporting and analytics tools, allowing users to track call data and gain insights into their communication activities.
Testing IVRs can be challenging, as there is no preview option, and users must call the number to test it.
Some users have experienced delays in international call connections, which can be frustrating.
Exotel does not have a mobile app, which could enhance user convenience for those who need to access the platform on the go.
Users mention that they often need to raise support tickets for issues, and urgent matters may require follow-up calls, which can be a bit inconvenient.
Users find Gupshup's platform easy to integrate with their systems, making it convenient to use for WhatsApp promotions and SMS services.
Gupshup's approval process for WhatsApp templates is fast, allowing users to start their campaigns promptly.
Gupshup offers competitive pricing for SMS and WhatsApp services, making it an attractive option for businesses looking to promote their products or services.
Users appreciate the platform's technical aspects, which allow them to create WhatsApp templates without complications.
Some users have experienced good support from the Gupshup team, with dedicated account managers assisting them with their queries and requirements.
Some users find the reporting system to be complex, making it difficult to obtain specific click reports for selected dates.
Users would like more detailed communication when their WhatsApp templates are rejected, helping them understand the reasons and make improvements.
A few users encountered errors and difficulties when integrating Gupshup with other software.
Some users felt that support response times could be improved, especially when dealing with urgent issues.
There were suggestions for improving the user interface to enhance the visual and overall user experience.
Users appreciate Bandwidth's quick response times and the understanding nature of their representatives, especially when it comes to setting up calls and making changes.
Users find it beneficial that they can make changes on the fly without needing an ITSP team, thanks to Bandwidth's user-friendly portal.
Users highlight Bandwidth's reliability in services like numbering API, porting, and emergency services, making their jobs easier.
Bandwidth is praised for its worldwide coverage and the ability to manage legal and regulatory requirements for different countries.
Users like the self-service options available through Bandwidth's portal, which makes managing telecom services more efficient.
Some users find Bandwidth's pricing to be less competitive for mid-sized companies, especially concerning international rates.
Users mention the lack of real-time usage and billing tracking, which can be inconvenient.
Exporting data from Bandwidth's system is noted to be slow at times.
Users find it challenging to navigate Bandwidth's system when managing number requirements by country.
Some users mention quirks in Bandwidth's dashboard, such as limitations and difficulties in adding CNAM to numbers upon port order entry.
Don't just take our word for it. Hear directly from users on G2 who have used
Exotel
,
Gupshup
and
Bandwidth
firsthand
Its simple and easy to set up the service, the call data and recordings can be easily accessed. In all these years that we have been using their service, we have never really faced any kind of major service related issues. The pricing is a bit on the higher side, especially the sms service cost which is way higher than those offered in the market. Also there could be lot more user data that could be made available which is currently missing.
Product Marketing Manager
We are using Exotel to connect to customers via different channels. Our Companies, Redcliffe Labs and Crysta IVF, are using Exotel Telephony, SMS and Whatsapp solutions together with a few other contact service solutions to effectively connect with customers and provide them with world-class healthcare facility. Support is an area where the company lags as compared to its competitors.
VP, Technology Development
The Gupshup team portals are very user-friendly which provide real-time solutions. The gupshup team proactively works on all the requests raised. The SPOCs from Gupshup are helpful, receptive, and solution-oriented. The transaction ID format is non-compatible with excel format. Gupshup should look into changing the format.
Enterprise
There's never any time when I've heard a no from my sales PoC. Whatever customizations are required, the PoC ensures that the same is getting done. Timely completion of the work is the only place where I felt things could have been better. For the project at least, where we collaborated, deadlines were pushed a lot, which sort of affected our go-live plans twice. Hope the same gets better in the coming time.
Chief-of-staff
The main problem we are solving is bringing external calling capabilities to MS Teams users through a more manageable and cost-effective means than going the MS dial plan route. Microsoft has, however, made improvements to its dial plans that have lessened some of the advantages with phone number management and routing.
Enterprise User
The GUI is extremely user-friendly! Processing new requests and looking up existing ones is quick and simple. The notification feature saves you time without manually checking back for updates. The only item that would be helpful and a time saver would be the ability to process CNAM requests for Canadian numbers the same way as local US numbers.
Enterprise User
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