Inapp Inbox Notifications

Mobile In-App Inboxes Have 17% Higher Click Rates Than Push Notifications. Why It Should Bother Product Teams?

Anjali Arya
November 10, 2023


Recent findings from a study conducted by marketing cloud platform Acoustic, as reported by Loren McDonald, program director of market research at Acoustic, have revealed a significant paradigm shift in mobile communication strategies. The data-backed insights from this study underscore the pivotal role of mobile in-app inbox messages, particularly concerning product and transactional notifications, in achieving optimal user engagement. Let’s check what the data tells us. 

The Data: A Game-Changer in Mobile Messaging Strategies:

Acoustic's study brings to light key data points that challenge the conventional norms in mobile messaging strategies, including inapp inbox notification centers:

High Open Rates:

According to the study, mobile app inbox notifications boast an impressive average open rate of more than 22%. In stark contrast, simple mobile push notifications lag behind with a meager 5% open rate. This stark contrast emphasizes the paramount importance of re-evaluating existing messaging strategies.

Furthermore, with modern embeddable notification systems like SuprSend, the delivery of in-app inbox messages is consistently guaranteed to be real-time and 100%, which further increases the chance of user engagement. Want to check the major differences between push notifications and web inbox notifications? In-App Notification VS Push Notifications - Which Notification Channel is Better For Product Communication in 2024?

Push Notifications Limitations: 

The low open rates of push notifications can be primarily attributed to the fact that every mobile application sends an abundance of push notifications, sometimes important alerts, but many times low-quality promotional or engagement notifications. Consequently, users tend to overlook or dismiss these notifications by and large for all applications, leading to important alerts getting missed out. Another factor that contributes to poor push notification clicks is poorly designed content.

Increased CTRs: 

Notably, U.S. click-through rates (CTRs) for mobile inapp inbox messages experienced a substantial 20% growth in 2018 compared to the previous year. This notable uptick can be attributed to enhanced content optimization for mobile devices, as indicated by the study.

The Insight: Mobile App Inbox Messages Take Center Stage:

Acoustic's study provides invaluable insights into how product teams should reevaluate their mobile inbox messaging strategies, especially in light of the constraints associated with push notifications. It underscores the role of in-app inbox notifications as a superior choice for sustaining user engagement. Check 6 Unique Types of In-App Notifications Every Product Manager Should Know

Explore InApp Inbox Before Use!

Product and Transactional Notifications- The Standout Performers:

Within the realm of mobile app inbox messages, product, and transactional notifications emerge as the stars. These notifications are inherently tied to critical user interactions, such as order confirmations, shipment updates, personalized recommendations, and account information. Their exceptional effectiveness lies in their relevance, timeliness, and user-centric approach.

  1. Leveraging Data for Optimal Engagement: Armed with these data-backed insights, businesses can optimize their messaging strategies in the following ways:
  2. Personalization for Relevance: Tailor messages to cater to individual users, ensuring that the content resonates with each unique user.
  3. Prioritize High-Quality Content: Place a strong emphasis on delivering valuable content, such as order confirmations, personalized recommendations, and exclusive offers that genuinely cater to users' needs.
  4. Timing Matters: Send messages at strategic times when users are most likely to engage, avoiding inconvenient moments that may lead to disengagement.
  5. Streamlined Delivery: Utilize tools and technologies that simplify the process of sending mobile app inbox messages, making it an efficient and hassle-free experience.
  6. User preferences: Allow users to easily give their notification choices so they can tell which notifications they want to receive, on which channels, and at what frequency.

Implementing In-App Inbox Center In Under 30 Minutes

SuprSend offers a ready-made in-app inbox solution through ready UI components and frontend SDKs, currently accessible in React, React Native (headless), Flutter, and Angular. You get to edit most of the features of SuprSend’s mobile inbox as per your use case. 

Feature Description for InApp Inbox - What Can You Customize With SuprSend Mobile Inbox?

Feature Description
Customizing Inbox Theme Easily change the default inbox theme to match your brand's aesthetics.
Customizing Bell Icon Create a custom bell icon using an SVG image and adjust its color.
Customizing Badge (Counter) Customize the number of unseen notifications and adjust the background color, text color, and margin of the badge.
Customizing Header Customize the background color, text color, and text size of the Notifications Inbox heading.
Customizing Notification Card Customize the notification card, including container background, header text, body text, and unread dot.
Customizing Action Buttons Customize the styles of primary and secondary action buttons.
Avatar Customization Hide the avatar in the notification card by setting hideAvatar to true.
Custom Notification Card Component Create a custom notification card with your desired data and appearance.
Set Custom Click Handler Define a custom click handler for notification actions.
Customizing Inbox Popup Position Adjust the position of the inbox notifications popup relative to the bell icon.
Customizing Toast Customize the toast messages for new notifications, including content, style, duration, and position.
Customizing Empty Inbox Screen Customize the content and styling of the empty inbox screen when there are no notifications.

Conclusion: Enhancing User Engagement with Data-Backed Insights:

The study's data serves as a clarion call to businesses seeking to harness the potential of mobile inapp inbox messages for getting action on product/ transactional notifications. By leveraging data and refining their messaging strategies, they can create a more engaging and rewarding user experience while elevating user engagement to unprecedented heights. Through thoughtful implementation and the adoption of user-centric practices, businesses can navigate the path to user engagement success with confidence. Check more around 5 Mobile Inbox Transactional Use-Cases That Businesses Are Using To Improve Customer Engagement.

Written by:
Anjali Arya
Product & Analytics, SuprSend

What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Implement a powerful stack for your notifications

By clicking “Accept All Cookies”, you agree to the storing of cookies on your device to enhance site navigation, analyze site usage, and assist in our marketing efforts. View our Privacy Policy for more information.